Anonymous User
September 3, 2024
The bed and air conditioning worked comfortably. However, the glass in the facilities was dirty inside, and even though I was supposed to be able to return to my room after 3pm, I had to go out to clean my room for the first time at 3pm. What's worse is that they didn't refund my deposit. I don't mind if they tell me not to lie to the hotel for saying this. Because they really don't refund my deposit. That's why I wrote in the review that they don't refund my deposit. If they refunded it, I wouldn't write it. When I contacted the hotel through Trip.com, they replied that they only collected 30€, which is the hotel tax. They lied ridiculously even though the deposit amount was clearly deducted under the name of this hotel in my card history. The hotel page on Trip.com also says that they collect the deposit, so I really don't understand why they don't refund it. I really don't want to say this, but are they deceiving me because I'm Japanese and my English is poor? Are they discriminating against me because I'm Asian? Did they think they could deceive me? I stayed there for a total of 4 days, and when I converted the euros at that time to yen, it turned out to be the amount of Japanese yen that was deducted. I sent a screenshot to the operator and am currently inquiring about it. How long will you lie? Did you think you could deceive me because I'm Asian? You can discriminate or deceive me, but Japanese people are smart, so I have various evidence in advance with screenshots, how long are you going to lie? I told the operator, but if you continue to lie, I will take legal action. It's okay to lie, but would you rather lie and steal my tens of thousands of yen, or spend a few years in prison? It's better not to underestimate Japanese people too much.
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