L'Ouest Hotel

We stayed in the hotel for 4 nights. The staying was very comfortable and the stuff was nice. The location is amazing right by a big metro station and lots of busses. There weren't a place that we wanted to go that we couldn't find a way. The room is small but most rooms in Paris are...Everything was clean and nice. There's coffee and tea in the room and croissant in the afternoon. We think it's a good choice for couples that want to see Paris.

We travel frequently as a family (of 3), and I usually look for modest suites (one bedroom + living rooom) so our daughter has a separate sleeping space. When I reserved this hotel, I triple-checked to make sure I had booked a suite fulfilling this. The website explicitly states "Suitable for three people, the suite includes a spacious bedroom, a living room and a very large bathroom." The confirmation email I received from the hotel stated the same. So you can imagine our surprise that upon check-in, we were given a triple room—one room with 2 beds! When we called down to reception to enquire, we were told that our expectations were wrong and there must be a translation error. (Their website and emails were both written in English so I don't see any translation errors on our part.) The woman at the front desk was extremely rude, could not concede that they grossly mismarketed their offerings, and did not offer any solutions, such as an additional single so we had another space. She did, however, suggest that we could move hotels and she would (so kindly) refund our money. Clearly, business and customer satisfaction are not priorities here. It's unfortunate, because the other staff were so kind! We have stayed at other nice hotels with appropriately marketed suites in the surrounding area. I will simply book those other properties next time, and avoid this hotel.

Friendly staff, good location, convenience and resto nearby. Small room but clean. Near train station so public transport would not be a problem. Wl come.agqin.

Nice hospitality and services. Whatever we needed they were there for us anytime. The room was clean and comfortable and near everything.

Nice hotel, we stayed there doing Olympics and everything was perfect. Really good service overall and some nice rooms to stay in.

An amazing hotel in an ideal location close to metro. Excellent shopping nearby. Gorgeous restaurants and cafes.