Hôtel Augustin - Astotel

Before I left, I was given a room card and room card set, and snacks were provided downstairs until 2 a.m.

The hotel is in a great location. I felt good after staying here for 19 years, so I booked this hotel again this time. However, there were twists and turns when I checked in this time. I booked two orders from Ctrip and ** respectively. The hotel told me that the money had not been received. After showing the confirmation slip to the other party, they still asked us to pay or find the credit card record and refused to let us check in. I would like to praise Ctrip's after-sales service here. In the case of time difference abroad, I contacted Ctrip online and received a response immediately. The problem was solved quickly and compensation was given proactively. Compared with another ** order, I contacted customer service online at the same time, but it showed that the domestic time was off work and there was only telephone customer service. The subsequent ** order contacted customer service because of room hygiene problems. I asked for an online reply in advance, but they kept calling me in the early morning abroad, and then there was no solution. So I strongly recommend using Ctrip, which has guaranteed after-sales service and avoids **. The facilities of the twin room booked by Ctrip are good, and it is a shower room. **'s 3-person room is not recommended. The bedding is poorly hygienic, and there are hairs in the pillow core. The 3-person room may be booked by few people, and the air in the room is not fresh. Fortunately, there is a window that can be opened.