Prince Monceau

Me and a friend had booked this hotel as it looked nice on the website and we were only attending for a city break, we attended the hotel on arrival the card machine wouldn’t work and had tried 2 different cards we ended up having to go to an ATM near bye which wasn’t an issue. When we returned and payed the receptionist gave us an option of 2 rooms we went to the second floor to view the first room to be greeted with dirty wet towels on the hallway as something must of leaked from the roof or one of the rooms and it was dark we proceeded to check the other room on the third floor when the elevator door opened the hallway was dark and the doors were off the hinges when we walked into the room it was nothing like the website at all we were shocked and felt so unsafe we immediately left and went back down to reception. I explained we do not feel safe and it was nothing like what I had booked and wanted a refund he claimed his boss had came and took the money which I didn’t believe as we were not longer than 5 minutes checking and asked again for my money back he said he didn’t have any money and I said I wasn’t leaving the premises without some sort of refund after a few moments passed he gave us a refund but not what we had payed but we were so disgusted we took it and left and had to find another hotel last minute. I would not recommend this hotel in the slightest especially if you are younger adults as it is not safe at all!!! His colleague also had a room key to access all rooms so we did not feel safe staying overnight or leaving our luggage knowing he could access at anytime.

very bad expirience Hotel did not worth 3* stars, it is very old, room was dirty, even 1* star they should earn, payment system also did not work properly, very noisy, even kettle staff give me from trash, very bad expirience

Room dirty, air filters nasty, bed was hard, changed rooms, same thing. They entered our room while we were gone. Wouldn't give us a cash receipt, all of a sudden didn't speak English. We packed our bags and left and wouldn't give us a refund. When we left, we were followed by two men who worked there. Very sketchy from the minute we walked in and bad feeling. Do yourself a favor, DO NOT stay at this hotel. Very rude customer service and not helpful at all. Will be filing a police report for keeping our money, $350. Read other reviews and a lot of them say the same thing. Would give 0 stars if it would allow

Horrible hotel I have no idea how it's labeled as a 3-star building it's barely the quarter of a star!

We stayed at your hotel last weekend with a reservation under the name of Giacomo Ghiotto The day of the arrival you cancelled our reservation and took from us 125€ The last day you made us a payment but nothing has arrived even if 5 days has passed.

Rooms were super small, and had non working air conditioning making it a very uncomfortable stay. Had to get my room changed on 1st night, as it was almost suffocating in the temperatures this September. The reception staff was indifferent towards my requests to fix the air-conditioning. I stayed for 2 nights there was no housekeeping.