La Clef Champs-Élysées Paris by The Crest Collection

I really loved the Hotel Le Clef, Unfortunately several issues arose with the stay. Early check in I requested .. They had a room ready and available but would not put me in the room until after my sister and I got lunch .. and came back 2 hours later pleading with them that we flew all night and were really tired. Another manager decided to check us in at around 2 pm instead of 3 pm. My boss had a family emergency and we had to fly back to the states 2 days early. I asked if they could add the coins or travel back to my account on trip .com the said no! Would not even try to gesture something towards me coming back . The location is great and for boutique hotels not accommodating their customers is not good . Another instance. I had called a few days ahead requesting a car service to pick up my sister. I have them the airline the flight number her name and cell.. the driver never checked flight information and my sisters flight got in 1 hour earlier.. she was there at the airport with no one to pick her up .. I asked for a credit.. I said does the company check the flight itinerary? Did they actually show up? It was all very sketchy and I have to tell you I felt bad for my sister arriving to the airport with no help at all having to go to the police security for assistance. So with hotels at our disposal and customer service is a must no a days I’m sad to say as much as I love the location I did not like being left out on taxi and the early check in and also the fact they would not accommodate at all..