Maison Souquet, Hotel & Spa

First, the good: the aesthetic of the hotel is exceptional, especially the lobby and the bar. You receive a personalised welcome including a history of the hotel. The rooms are super quiet and dark at night and you'll for sure get a good sleep. The bad: the rooms are very small and the one we got (Rose) was a disappointment compared to the photos. The room lacked basic amenities like tea and coffee which you get in even the most low budget hotels, and when the front desk was called to ask about this, we were offered tea brought to the room, but then charged 20 euros (we got this removed from the bill of course, but this should not have happened to begin with). The service was very slow during our stay, both the check-in but also the breakfast. It felt like it was understaffed, even though at breakfast it was only around half full at the time. In general, the service level attempts to be more personal to justify its 5 star rating, but clearly more staff are needed to pull this off properly. The spa was too cold to enjoy. I would not stay again, but would consider visiting the bar to enjoy the unique atmosphere.

EXCEPTIONNEL

First, the car they sent to pick my daughter and I up from the airport was too small to take us and our luggage. I guess I was supposed to be familiar with a Mercedes E class. I just assumed if you send a car to do an airport pickup, it has room for more that one suitcase in the trunk. When we arrived at the hotel they apologized for the miscommunication and promised a bottle of champagne which never arrived. The rest of the service was lovely at the beginning of our stay but it slacked off at the end of the week. And they still charged me 200 euros for the car that was unable to transport us. Such a shame as the hotel has such a fun theme and beautiful decor. Some of the staff was extreme helpful as well. I just would not call this a five start hotel. Next trip, I’ll go back to The St. James which is outstanding.

We have just returned from a great stay at the Maison Souquet, specifically to mark and celebrate a significant life milestone. Based on our wonderful experience we’d especially like to to take the time to compliment all the staff and their attentions, and their sense of our needs as guests. On one particular occasion (witnessing a guest who seemed intent on persisting with a minor complaint solely to involve others present in their dissatisfaction) we were particularly impressed with the discretion and calm exhibited by staff involved. Based on this experience (and also with appropriate recognition of the cleanliness, service and entire ambience of Maison Souquet) we’d certainly contemplate any excuse at all for a return visit. Even without the wonderful, unexpected bonus private access to the beautiful pool and spa proved to be we were more than delighted with our stylish, luxurious yet appropriately casual temporary home in the heart of Montmartre during our time in Paris. As we are not typically '5 star' travellers we especially felt it was just the place for us in that regard too as it was clear to us it is a hotel that not just caters to that style of travel more than adequately, but also with a character all its own to boot. Until we visit again we will meanwhile more than delight in exploring deeper the soundtracks to our stay, from the hotel’s very own carefully curated playlists specifically to set the tone for morning, afternoon and evening (as I learned when I enquired). It's 5 stars from us for a 5 star hotel for sure, but a hotel also with just the right amount of the very best of Parisien character.