zeynepdamgacioglu
February 22, 2024
My wallet was taken at the breakfast cafe when an individual, not registered as a hotel guest, entered the lobby. They paid for breakfast at the reservation desk, proceeded to the breakfast area, and stole my wallet. Seeking immediate assistance from the hotel staff, I explained that my wallet had been stolen just two minutes prior, but they were exceedingly impolite and uncooperative, refusing to check the security cameras. I reported the theft to the police and initiated an insurance claim. It was only at this point that the hotel reviewed the surveillance footage, confirming the theft. They had the opportunity to assist me in the moment, potentially catching the thief, but they declined. Their response was that they couldn't take any preventative measures, stating such incidents were common in the hotel. Despite earlier assurances to help with the insurance process, they failed to respond to any of my emails. While I acknowledge that Paris may have its risks, the situation was significantly horrible, mainly because of the hotel's indifferent attitude of 'don't know, don't care.'