Sergio Policano
June 23, 2022
It was a real nightmare! Right from check in where in a peremptory and inappropriate manner they invited us to scrupulously wait for the timetable! Arrived in the room a real horror! Dirt and dust everywhere in the bathroom, there was black mold in the marble joints of the shower and the openings of the shower were broken and did not flow! The toilet dirty and not sealed! TV not working! We immediately called the switchboard but until 8pm no one had taken care of our complaint! After several phone calls to the switchboard, a lady arrived, without any uniform, in jeans and a t-shirt who didn't speak Italian, to whom we had to tell us what to do and how to clean as best we could! Finally we go to dinner another disaster!! Unset tables, flies reigning supreme over the little inedible food present and a succession of people without any uniform entering and exiting the kitchen carrying the food! Even the lady who a moment earlier they had sent to our room to clean! Therefore absolute promiscuity and lack of professionalism and suitable resources employed in the various sectors!! We were forced to go and eat in Tropea at a late hour! We asked to speak to the manager to address the complaints but only the next day were we able to contact him after the breakfast was non-existent we had to wait for them to refill the machine with cappuccino and coffee substitutes! Furthermore, the yogurt with an expiry date of 07/13/22 had mold inside! The tables were attacked by ants! Naturally, all of this was filmed by us with videos and photos!! We had paid and ASKED FOR FOUR STAR SERVICES BUT WE FOUND US IN AN UNCLASSIFIABLE STRUCTURE!!!
To forget!!
Original TextTranslation provided by Google