Paramus Hotels with Airport pickup service

Stayed 2 nights. Hotel staff is very friendly. Building is CLEAN. Rooms are clean, bedding is clean as well. The furniture is in good standards. Quiet place, near many malls and about 30 minutes from NYC. Would definitely stay again when in the area. Free parking.

We are repeat visitors. Just enjoyed a great weekend with our grandgirls. The rooms are spacious, very clean, a d well equipped. Excellent breakfast. Indoor pool. The staff is great - always welcoming and attentive. Always an awesome experience.

The hotel is on the roadside, so it's not hard to find. It must have been a hotel before and then renovated. What's more frustrating is that there is no elevator, so you have to carry your 28-inch luggage up.

I visited this courtyard Marriott partly for business and partly to attend an event with my sister. I called ahead of time to find out if they had smart TVs. And we were told that they did. We were going to leave my niece in the room to watch movies while we attended the event. When we checked in we were told that check-ins were going slow because their system was down. There was a long line. I was thinking it was the booking system. They did not say the Internet was down that everything was down. They said the booking system was down that was it. I had to unpack my stuff (and I have a lot because I’m a photographer/videographer) before I figured out myself that there was no internet. No streaming tv. And we ended up not going to the event because I didn’t want to leave my niece by herself with nothing to do. And the lady I spoke to about it was so rude. Most everyone I spoke to it were so rude to me. And making it seem like it’s just my tough luck that they don’t have internet because it’s out of their control. Which I understand it IS out of their control. But I should’ve been told ahead of time at check-in. This is how the conversation should’ve gone at check-in: ‘“ We’re sorry we just wanted to let you know the Internet is down we have no idea when it will be back up. It might not be back up tonight. We just want to let you know in case you needed to make other arrangements. ‘ . Then there would of been no problem at all. I could have found another hotel. As it was I didn’t get even an apology until the next day. That night it was just it might go up but we can’t guarantee anything. Very short and abrupt. The next day at least they apologized but I was strung along all day. The Internet never went back up all day. I tried to book another room but by that point since it was Saturday everything was sold out! I was stuck! In the evening people that I spoke to about it we were so rude again. So short with me. Didn’t offer me any kind of compensation. Nothing. And I don’t ever ask for compensation. But I was spending $200 a night. Which is a lot to not get internet and a lot to not get what were the most important parts for me. I wanted to go to My event and I wanted to be able to get a head start on my work week the next day (which required a good internet connection). Both were ruined because they couldn’t tell me about the internet before I checked in. And I am an ambassador level bonvoy member. I’m a super good customer for Marriott. I travel 70% of the year. I don’t think asking for a little communication was asking too much.

Location next to the road is the shopping center to know food. Easy to live, the staff is polite on the 2nd floor with elevators up and down, next to the hotel is the restaurant can call food at any time

Hilton Inn Paramus was a wonderful experience. The exceptional service provided by the front desk staff stood out to me. The staff were incredibly friendly and welcoming, going above to ensure that all my needs were met. I would highly recommend this hotel to anyone looking for a comfortable and enjoyable stay, thanks to the super friendly front desk. The room smelled nice, was clean , and I had no issues.

The hotel is very clean and the people at the front desk are very nice they did a great job on getting me to my room . The rooms and hallway were very clean and the staff was very nice The only problem I had was the continental breakfast on the top floor They only have a little bit of fruit and stuff to serve nothing hot And they had no help only one girl chatting with somebody in the back room did not come out and serve anybody so do not get the continental breakfast it's a waste of money otherwise the hotel was great 👌

Comfortable beds and pool was open (rare these days!) but staff need to pay closer attention to rooms and amenities - broken gym equipment, ripped towels, previous guests’ clothes overlooked and left in room, etc. Several different instances of negligence, which negatively impacted our stay.

The food and staff are amazing… Everyone who works here is so nice, and the indoor pool is gorgeous! Having guest laundry, water bottle refill stations, coffee makers in the rooms, and such a helpful team at the front desk and restaurants made our stay. We had the BEST wedding with our friends and family at this special property. Did I mention room blackout shades, excellent water pressure, and stellar Wi-Fi? Nearby, there are beautiful waterfalls and this Marriott is so close to the city as well. ❤️

This was the perfect stay! The front desk workers were really helpful and friendly. Luis A. Was the main guy that took care of me and my guest. He was very helpful with extending my stay for an additional night.