Sheva Hotel

I rarely leave reviews but feel I need to foe this hotel. We booked through ******* where reviews were overall positive. We arrived at check-in and the deposit (which was cash only) was double the amount quoted by expedia...100$...we actually had a great stay until we checked out. The front desk checked our room and said it would be 40$ because we took the remote. (Newsflash : we didnt) we never had a remote in the room. We explained this and were willing to let the staff search our bags. The worker said even if she found nothing in our bags, we would still be charged. In the interim, the worker called her manager she then informed us it would be the whole deposit. I asked her multiple times to call the manager back so that I could speak with him and she out-right refused. I even had her sign my deposit slip where I wrote that she would not call the manager back. In addition, she offered to put my bank information INTO HER PHONE (not the computer) in case they find the remote and were able to refund us. Looking on the internet, i see this has happened to other people as well. Although the room was nice and some reviews are positive, I would warn others about staying at this hotel.

Stayed May 13 , 2024 for 2 nights. It was a horrible experience. I was unaware of US$100 deposit . My hotel and transportation was prebooked by my local agent in Guyana.when i arrived after a long journey the lady at front desk said i needed the deposit even though my accomodation was prepaid otherwise i could not check in . I was left in the lobby pondering my next move as she said i could not get refunded the already paid for the room.i tried to negotiate with the lady to hold my credit but did not accept . I am not a local i was eventualky forced to venture to get money from my card . After about 2 hrs i was checked in. Day 2 no water in the shower nor handwash sink no apology from the manager nor front desk. I informed the desk i will be checking out at 3: 30 am in the morniing, she said no one will be at the desk at thst time. I had to make a decision to catch my flight or wait for the deposit of $100 . I left withour my deposit and i forgot and left with their key.For the key they are still pending a balance of 1375 srdfor me. Managemnet and front desk are very rude. I slept on a stained bedsheet..Didnt complain because already had a bad checkin experience