Ibis Lugano Paradiso

Cleanliness: Guests consistently praised the hotel's cleanliness, noting that rooms met standard expectations for the brand, with no significant issues reported regarding hygiene or maintenance.(based on 1 review)

The property itself was great. As a budget brand, everything was basic, but functional. Importantly, the A/C worked very well and the shower was great. Breakfast was subpar and probably not worth it. But, my biggest complaint is that I was twice locked out of my room! On the third night of my stay, I was locked out and told "there is a problem in the system and you owe us more money". I asked that we sort out the issue later and that I be allowed back into my room as I had just come back from exercising and it was a hot day. The gentlemen at reception, Andrea (sp?) refused to fix my key card until I paid an additional 9CHF for who knows what. After much discussion, I finally just agreed to pay the money because I was hot and tired and needed a shower. This is NO WAY to treat a guest booked for 9 nights on a cash stay. Utterly ridiculous and very disappointing.