Hotels Near Kleingartenanlage "Dreieck" in Papendorf

We visited Rostock for the first time my wife and I. We stayed at Vienna House Sonne for 11 days. On our arrival, we met with Sonja who made us feel at home.. She met us every morning to see if all was perfect.. Indeed, everything was perfect.. the staff was always smiling and ready to help. The hotel is wonderful and very well situated in the heart of Neuw Markt..! All shops and city life at a walking distance. Trams to different part of Rostock were available and the station is at 30secs walk from the hotel. Thank you Sonja H and your staff for making our stay in Rostock memorable…! ❤️❤️ Vielen Dank 🙏

During a recent stay I had a health issue and called the front desk and spoke to one of the staff. She (sadly, I forget her name but it had an eastern European ring to it) was absolutely superb; she called an ambulance and the paramedics knocked on my room door only 20 minutes later. They let themselves in (as I was immobile) and took me to hospital. While I was in the A&E department I called again and the same lady made sure that room service would collect my belongings from the room and take them down to the front desk, where I later, after being released from hospital, was able to pick them up. The MotelOne staff deserve full marks for making sure a very difficult day did not turn out to be a really horrible one. My sincere thanks!

A simple functional equipment. Unfortunately, a large group did not allow breakfast in the first two days. Although there are many nice and good cafés in Rostock, the search became more difficult than expected. There was a lot of booking in the morning. From the 3rd day we had breakfast in the hotel, which was much more relaxed. All we needed was available. There was even sheep and mandel milk, so I was “saved”, as I can't eat everything and I depend on corn flakes with fruit. The staff was super friendly and pre-existent. It was nicely clean everywhere.

We needed a night accommodation for 1 night. The hotel was perfect. It works all new and modern. Our room had a double bed and a double bed. The cleanliness was innocent. The mattresses were not yet passed through. The breakfast buffet was small, but for 7.50€ incl. drinks, unsatisfactory, cheap. S-track and tram are in the immediate vicinity. Point deduction is available for too few parking and little rooms at breakfast. There can be time to wait for shots. All in all a very good price-performance ratio and very recommend!

We had our family Christmas here. Besides the nice design of the hotel and the clean rooms, there is nothing good about this place. The service here was unfriendly, slow, and disorganized from the start of our booking through check out. The staff seems to be mainly comprised of grumpy trainees. They also don’t seem to speak German or English very well, which understandably makes it difficult to provide good service. The painful experience started with the booking process. Our group wanted a block of 6 suites. The reservations team took 7-9 days to respond between each email, sometimes only after me following up. In the week leading up to our stay, the team was a bit more responsive, but in general they made it needlessly difficult to organize our stay with them. When we arrived, we didn’t even get a “hello” from the reception. The keys were shoved in our face and no info or help was offered (no info about breakfast, where the facilities were, no offer of help with our luggage). Except for the breakfast, the food is overpriced, the selection is not great, and taste-wise, the food was pretty bland and unmemorable. One night in da Mario, we waited 20 mins to get our leftovers packed, and we ended up just leaving as it seemed the staff had totally forgotten about us. Another night in the Brasserie, the staff seemed very annoyed to serve us - to be fair it was busy that night, but our group felt unwelcome and uncomfortable there. They’ve overpriced a lot of their food and drink; make sure to bring your own water bottles or you’ll be stuck paying 7,90€ for 0,5L water. One night we asked for two liters of water delivered to the room; the bill including service charge and tip was nearly 40€ 😄 The last little treat from their staff came today: due to illness, we needed to late cancel two of our spa reservations. When we canceled, the spa generously offered to let us cancel free of charge. However, after we left, their team emailed us to let us know nevermind, we would have to pay after all.

The communication was properly completed immediately after the booking, the confirmation with all details came quickly by email. Since I was in the hotel more often, check-in was also prompt because the data were already available. My room wish was also considered. The hotel points with its 1A-Lage on the promenade. The gastronomic facilities cover a large range, from cafe to broilerbar, the staff are friendly and service-oriented. In the restaurant ”Dünenfein” I wished a little more look for the details (e.g. if you want to order something more as guest) - it was perhaps something due to the stress of the staff, but it was a bad thing. After a delle in service quality immediately during and after Corona I had the impression that it is going up again despite all the difficulties (managed skills ...). There are a lot of young people who are trained - I wish them not to lose their elan in the exercise of the profession. The fitness center has very modern equipment, I like the pool. The bathroom in the room seemed to have been renovated - which has strengthened the overall positive impression. I don't feel the hotel has come ”in the years”, as some reviews suggest, but it's certainly subjective. I'm always happy there and enjoy the comforts of the hotel. It is not a pretty little bit - but I have never regretted my choice for my outtime in warning mouth.

We lived a double room in 4 floors, window to the south, i.e. the courtyard side. All goods and services must be carved from the street to the courtyard with pallet wagons. There is no turning possibility for trucks. We first assess the bathroom. The washing basin only holds the water when you press the stoppers with much power downwards. The shower is emailled and sawn, halts are missing. The glass door to the shower is only opened inwards. That is not possible at all. Important for the hotel assessment is crucial that there is no smoke detector in the room. I thought that since January 2024 is a duty, especially in public buildings. I never had a hotel room without smoke detector. With the continuous mattress, you had his problems, one turns, the other hops with the same. The temperature was 28.6 degrees on the day. A air conditioning, at least in the rooms on the south, I missed. The breakfast room has come into the years and is unprecedented. At 4 stars I expected a table roof, fresh flowers were there. The service staff try to be nice. In the front room is a coffee roast, at least a roasting. The fact that there are two basic coffee varieties, Arabica and Robusta, and the latter is responsible for the coffee, seemed to have been made publicly by nobody. The breakfast offer was enough, the plates were on ice. That was new for me. Personal did not see it missing, it was about the reception and the SPA area.

Wieder wurde uns ein grandioser Jahreswechsel außergewöhnlich ermöglicht. Das Thema - Purple Night -. In der Farbe Lila erstrahlte das Grandhotel im herrlichsten Glanz und passend dazu unzählige Details. Die Restaurants wurden mit viel Liebe dekoriert, durch verschiedene Künstler und angenehmen Gästen mit Leben gefüllt. Im Kurhaus wurden fünf Gänge mit passenden edlen Tropfen kredenzt. Der krönende Abschluss : In der Davidoff - Bar durfte bis früh „gezappelt“ werden. Es sind die vielen Mitarbeiter welche sich auch bis in die frühen Morgenstunden größte Mühe geben um ihren Gästen ein Erlebnis mit möglichst völliger Zufriedenheit zu bescheren. In unseren Augen habt ihr dies wieder bravourös gemeistert, ja ihr habt wieder richtig abgeliefert! Danke dem gesamten Haus! Für das Jahr 2024 sei gewünscht, dass es wieder zahlreiche Gäste gibt, welche das Grandhotel Heiligendamm zu schätzen wissen und mit allen Sinnen die Geschichte des ersten deutschen Seebades positiv weiterverbreiten. Maria & René