Art Hotel Paris Est Reviews

I was only there for 5 nights and arrived in the evening of the first day so the stay should have been easy. I was expecting to pay £3.15 extra for city tax when I got there and they were asking for €15 so I queried. It was for 2 people. There were never 2 people booked but they said trip.com booked in 2 people and they would not let me check in unless I paid tax for 2 people staying. Trip.com confirmed there was only ever me on the booking and are dealing with it now, but I had to pay just under €12 tax for 2 people staying. They then asked for €200 deposit. The hotel does not have a bar, restaurant, room service, cafe or any other service you can charge to the room so I queried. At some point it dropped to €150 but this was never a charge I was prepared for. In the end they didnt charge it but I looked at their website and they have a residential side to their business where this is charged and it seems they were just trying it on. I was there as a hotel guest and not as a tenant. Then there is the 'Daily Housekeeping' which is just a towel change. They provide 2 coffee sachets, no milk or tea, for the first day only. After that, you have to buy coffee from them. Cleaning - the room is advertised with a small kitchenette but the cleaning does not include that, so you have to clean part of the room and if its not to their satisfaction, they will charge you €40. They have essentially removed all plug points in the room apart from those required to plug in their own equipment like TV, wifi, coffee maker, so to plug in laptops or phone chargers, you have to sacrifice one of those things. I had brought a camera and lenses with me as a professional photographer. I did not want anything broken by housekeeping so asked them when I arrived not to clean my room. I collected towels for the duration and toilet paper, and thought I was set. I put a large post-it note on the door, as they dont have DO NOT DISTURB signs available, saying "No Room Service, Thanks" but when i got back one evening, it was clear they had been in the room as there was a new towel over the bath. I also noticed that a sachet of coffee I had brought with me was missing from my case. As I didnt expect anyone to enter my room, I had left all equipment out and cases open so it looks like they got tempted to open a suitcase lid and the coffee flew out and they took it. I wouldnt ordinarily care but it was late, the reception was closed, there was nowhere else to get coffee. Everything looked OK so I came back home, and it was only when i went to get an HDMI ＞ USB adaptor out of my case (I kept 3 in there) I found they were gone. They were the last thing I packed to go, I used them there and put them back in the case, and that is where they are always kept, so they were also stolen. They were pink and bought in North America so I cant replace the exact same thing. Again, it was not high value, but inconvenient. I couldnt work again until I ordered more and waited for them to arrive. The wifi is only available in the room so if you want an Uber, you cant order it from the foyer unless you use your data. All in all, not as described, I wasnt comfortable there. And my stuff got stolen. Yes, low value, but very inconvenient.

The bed is big but the hotel smells awful. The elevator needs to be repaired. I

Very good aparthotel. You can cook there. It has a fridge and a bureau. Very confortable

Apart hotel relatively "correct" but not very clean, hair in the sheets, impacts on the walls, damaged furniture and deposit of 150€ to be deposited upon arrival.

The rooms basically meet the needs of daily business trips and are matched according to apartment requirements.

Correspondence of woman of the front desk was very good. However, the hardware side was too disappointing. The room had broken parts. Also, on the first day, there was no hot water, so I just wiped my body. The next morning, hot water came out, but it started to come out, but it was brown and muddy for a while. After staying 2 nights, I noticed a tick bite the next morning. I thought it was itchy from the first night. I was bitten in dozens of places. I checked for bed bugs and found no such signs, so I assume it's a tick. In addition, there was no soundproofing at all, and I could hear the sound of music, talking, and opening and closing doors in the next room, so I couldn't sleep well at night. On the first night, someone was clattering the doorknob of my room and laughing. I was so scared. The tram and subway are close, so the transportation was good. I can speak neither English nor French. So I didn't complain to the front desk.

Quite close to the metro, you will find the tram in front of it. Being a residence it feels good. There is a window without a mosquito net Not so nice service

It's not bad. It's a good choice to see the concert. It takes about ten minutes to walk there. The front desk of the hotel is set on the second floor. The first floor belongs to another house. You need to go up to the second floor by the elevator. The sockets in the room are a bit limited

No one cleans, poor experience

Hotel is relatively clean