Grecotel Marine Palace & Aqua Park

Last night out of 10 here, lots of good stuff to say! Starting with the staff, where do you start, everyone has a "can do" attitude! I don't think Grecotel do fail, they sort it, and if they can't they'll get someone who can. Room maintenance, breakfast, dinner, everyone is so friendly & efficient not one single bad experience. That's some ethos to pull off with so many staff, the grounds are immaculate, all areas very clean & welcoming. Location great, bars in seperate locations, amphitheatre is a nice experience,food good and the buildings are stunning especially the main complex/lobby bar. I'm not usually this pleased or complimentary but they really do get it right here. You'll want for nothing, they makesure of it & I'm sure we will be back. The Cretans really are very lovely people

A holiday perfect for families with children – 85% of our guests are families. So keep in mind that the dining area can sometimes be a bit noisy, and little ones may occasionally be running through the hallways. That was a big plus for me because you don't feel like you're disturbing anyone. (family of 4 and 1 year old kids) LOCATION 4/5 - The hotel is located near a small village, approximately 60 minutes from Heraklion Airport. It’s important to note that there isn’t much in the surrounding area, so you are largely dependent on the hotel facilities. The grounds are extensive, with the aquapark situated on top of a hill, about 450 meters from the sea. The entire route can be navigated without stairs and poses no obstacles. We stayed in Casa Marina, which is at the exact center of the resort, and its location was ideal. The gardens on the premises are beautiful, with soft grass and well-cultivated plants, making it a pleasant place to stay. FOOD main restaurant 5/5 - The food was excellent, with a wide variety ranging from great fresh salads to local specialties, different types of meats, seafood, fresh pizza, and a wide selection of desserts. The quality was very good. The food options for children were perfect. The wine served at dinner was bottled and quite drinkable. RESTAURANT STAFF 4.5/5 - The service in the restaurant was 90% willing, friendly, and accommodating. However, there were occasionally noticeable differences among the individual staff members. POOLS AND AQUAPARK 4.5/5 - There are several smaller pools, well-maintained and with minimal or no chlorine, which is fantastic for small children. The cleanliness of the pools is excellent, and the aquapark is phenomenal for kids, providing ample entertainment for adults as well. The size of the facilities is fully adequate. However, the water temperature of 19 degrees Celsius was rather low. The biggest issue was with the sun beds, which are comfortable but often occupied by towels from early morning, with no one around BEACH 4.5/5 - The water is incredibly clear, with a gentle and gradual entry into the sea, soft sand, and plenty of fish visible just a short distance from the shore, making it fun even with a snorkel. Since the beach is carved into the rock, it’s a smaller area that can get quite crowded, and the number of sunbeds on the beach doesn’t meet the hotel’s capacity. I recommend the beach for swimming and playing, but for reading or relaxing, I’d suggest the pleasant grassy area just a few meters higher, offering a beautiful view of the sea. HOTEL ROOM - 3/5 - The location of Casa Marina was unbeatable, and the size of the family apartment was truly surprising. Although the furnishings were visibly older, the separate beds were comfortable, but the large double bed wasn’t as much—the mattress was older, and you could feel the springs in your back. We did encounter a few technical issues, such as a slightly leaking shower and a drain in the bidet, but these weren’t a ma