Ethereal White Resort Hotel & Spa

We stayed in the hotel (not “resort”) for 2 nights. The first impression was nice even though the neighbors from the close buildings can completely see you. Our room was nice but that’s basically the only thing that was nice. We went to the spa area where you can only use the pool and hot tub for free and the next is for extra charge (sauna) which is disappointing for the amount we paid. The pool was cold even though it’s supposed to be 29 degrees and the hot tub was a cold tub. The solution we got is to wait 5 hours till they will warm it up… the next day we wanted to use the swimming pool which supposed to be open from 10am. We went there by 11:30 and it was locked-we couldn’t even use the pool chairs. The answer for that was “they cleaning it because of the weather so we need to wait for them to finish it”. But the worst thing was after the check out - we checked out and stored our luggage. When we came 5 hours later to take our luggage, they blamed us for a damage we didn’t do and the manager told us he will call the police if we won’t come with him to the room to look at the damage which was a tiny scratch under bad that wasn’t done by us and he talked very aggressive and not polite to us This hotel is the worst! Stay away from it if you want to relax in your vacation .

Very modern hotel and room. The room was a bit small, but comfort was great. Bathroom and shower were a bit special, the shower was open in the room...so everything wet when you take a shower. When we looked out of the window we saw a staircase. Sometimes a bit noisy from dogs barking outside...but it is Greece. We arrived on the 31st of march and stayed only for a few nights. On Booking we read that the outside pool would open from the 1st of April, the weather was great...but pool was not ready. That was a bit disappointing, but compensated by the manager with a spa treatment. Nice options at breakfast, but few guests, so not enough rotation of the products. The orange juice was fresh, but not always, sometimes with concentrate.

It is not a resort that is for sure , it is only a tiny boutique hotel , 3 stars at best , it is quite updated so had all what you would need for the night and nothing more . It is close to the city centre, no views , rooms are extremely small . It was only myself and my wife and we couldn’t really walk at the same time in the room . No parking , no luggage service , the breakfast was extremely poor . It is ok for a place to sleep at night but that is about it . I won’t recommend this hotel to Anyone and I would rather you stay somewhere else .

Brand new beautifully executed smart hotel in the heart of Heraklion! A family group of twelve stayed here while traveling to Crete, Paros and Athens and this was a favorite. We only stayed one night but loved our visit. The hotel is modern and classic at the same time with beautiful marble finishes. When our group arrived, we were greeted at reception to sign in on iPads. Afterwards, several of us were upgraded gratis to luxury rooms. It was over hundred degrees in Heraklion so we headed up to the rooftop pool and bar which had a view of the distant sea. It was a perfect way to ride out the heatwave. The AC was superb, the bed amazingly comfortable with crisp clean linens. The shower was huge as was the double vanity sink. There were robes, slippers, a coffee and tea maker, a safe and iron. There was even a small private balcony to hang our wet bathing suits out to dry. It is located within walking distance of the lion fountain with many nearby restaurants and shops. We highly recommend this hotel. And hope to return.

AMAZING everything about it is 5*, stayed for the 3 nights, cannot fault anything about it & the staff could not do enough for us. Beautiful room & pool area. Excellent breakfast & bar food. Location excellent for port, main square & airport. DO NOT WANT TO LEAVE ☹️

We just checked in after traveling from Athens and walking around all day in the heat and we were all so excited to go up on the roof and have a drink and float in the pool, which was one of the main reasons I booked this hotel. Well, we get up here in our bathing suits and they said the pool closed at 7pm! Really?!? The bartender was very sweet and asked her manager and he said “no” that this is the policy! Well I actually work in the hospitality business and I tell you if they are trying to be 5 star, good luck! Btw, no one is even here! The hotel seems empty. Well in all fairness, this is a premature review, hopefully I will redo it with a more fair and balanced one! I’m just annoyed and so is my 18 year old son! Ugh!

The hotel is located in a quite area at the center of Heraklio, walking distance to the restaurants, cafes and bars . It's a brand new hotel that provides whatever the guest would like to feel comfortable. Very friendly staff, nice clean rooms , very good restaurant , very good breakfast, beautiful spa with heated swimming pool Jacuzzi, sauna and high technology in the rooms since it's the first smart hotel in Crete, the Ethereal Whitel Resort has absolutely everything !

This Hotel was one of the highlights of our trip. Although I read the amazing reviews from before, I was still amazed and surprised at the level of excellence I saw and experienced. Our booking was for two nights, after which we would fly to Santorini however, we loved the place so much we added an extra night and pushed back our Santorini plans. The hotel is brand new. The rooms are gorgeous, bathroom, shower, and toilet design is very impressive. Large screen TV perfectly placed in front of an extremely comfortable bed. The location is excellent, only a two minute walk to all the shops. The rooftop pool and bar was such a delight. The spa was heavenly with so many other options to use such as different types of saunas, different types of showers, 13 m pool, spa, massage & all sorts of other treatments available. The staff themselves were one of the major highlights. Special mention to Yanos who provided such friendly & willing info about the hotel & where to go around the city, Dimitri the barman, who made the most amazing sangria and hot chocolate I have ever drank! Alexandra and Anastasia, who were so friendly and helpful throughout our stay. Really all of the staff was amazing and the service was unlike anything we had experienced anywhere else. The breakfast was a great array and of the highest & freshest quality. Absolutely delicious! I really could go on and on about this hotel and we were so sad to leave. I can’t wait to go back. If you are looking for accommodation in Heraklion, Don’t waste your time looking elsewhere, there is no better place than Ethereal White!!