Eskaya Beach Resort and Spa Bohol

Upon Arrival
We arrived early because we took the earliest flight from Manila to Bohol. We were welcomed by the owner, who rudely asked, “Oh, you’re three people?” Yes, it’s indicated in our booking and then said, “You’re too early to check in.” We explained that we were aware of this and were only there to leave our luggage, as is customary at other hotels. Her staff began asking for our IDs, but the owner interrupted and said, “No, no, no! Later at 2 PM. Check-in is at 2 PM. Just come back.” We responded politely, saying, “Yes, we know. No problem.” Check-In
When we returned to check in, the staff member assisting us was pleasant, unlike the owner. Our booking was for December 23-26. Swimming Pool
While swimming, I experienced itchy skin and discovered algae in both the villa and common swimming pools. (See attached photos.) Sun Bed Foam
The sunbed foam was full of mold and clearly hadn’t been cleaned.( see attached photos) Housekeeping
On our second day, we placed the “Please make up room” sign outside and also informed the front desk to clean our room. However, no one came. When we returned to our villa at 3 AM, we noticed a housekeeping cart outside our door. We called the front desk to ask why the room hadn’t been cleaned, and they claimed they didn’t have an extra key to enter. Towels We used the gym and asked for towels, but they gave us floor mat towels that are meant for feet. Guards and Cart Drivers
The staff, including guards and cart drivers, were inattentive. Guests are supposed to park in the designated parking area and request a golf cart to the villa, which is fine. However, there were times when it took a long time for the cart to arrive. Breakfast
It was just okay. 3rd day breakfast we noticed ants all over the ladle for the pumpkin soup. See attached photo Beach Tracks of a tractor on the shore? What is this, a construction site? And also full of algae in the water too Phone Inquiry
No proper phone etiquette. Even the owner sounds like she’s answering her personal mobile phone. No “Good morning,” “Good day,” or “Good evening.” Villa Key Is this what you call luxury??? See photo And to the owners of this Resort The lady owner was illogical, rude, lacked emotional intelligence, and clearly did not understand the meaning of "customer service” The Worst Part: Christmas Day
We went out for a family dinner on Christmas Eve and returned to the hotel at 3 AM. At 7 AM, our phone rang. My husband answered, irritated, and I overheard the conversation. A staff member rudely told us we had to leave because someone else would be checking into our villa. The guy on the other end of the line was very rude, not even apologetic or pleasant to talk to. We were shocked at how insensitive they were, especially calling so early in the morning. Frustrated, I went to the front desk and confronted them. I asked, “Do you know what time it is? It’s 7 AM on Christmas Day! Is this how you treat your guests?” After a few minutes, the ow

We came for a honeymoon, 3 nights private pool villa. The property area full of trash, room stinks of old wood smell, no hot water in shower. Ants cobwebs and the top - frog and snake inside the room. Staff are rude and unhelpful, didn’t try for a moment to make us feel better and enjoy the vacation. We had to leave after one night and asked for refund for the rest 2 nights and the hotel answer was they don’t have refund in there exists policies! no money refund. Run away.