Grand International Hotel Reviews

The location is fairly good because the metro station is not too far. Breakfast is so so. But staff were very friendly.

The hotel and staff are great. The internet was a real problem. It was intermittent and when it worked, it was terribly slow. I travel on business and thus good internet is essential.

This is a great hotel with a wonderful people that always try to help It is a hotel where they make you feel like family. All the staff treat you very kindly and try to make your stay very pleasant. Thank you Karen, Isis (in reception) and Laura (housekeeping) who were always attentive to our requests. It is a great hotel with excellent service and everything is close. You can walk and in a few minutes find what you are looking for The truth is that I highly recommend this hotel

I had a very mixed experience here. When I first got there I got moved to 4 different rooms because in each room something else was broken or falling apart. It almost became comical at a certain point. It seems like they just don't want to take the time to fix the issues in the rooms. The room was nice and spacious and the bed was very comfortable. It wasn't a terrible experience, and the price was good, but this would never be my first choice.

An old hotel with old facilities and a good location.

It was very well located, excellent cleanliness.

MY OPINION, IN GENERAL IS GOOD, BUT IT COULD HAVE BEEN MUCH BETTER, IMPROVING CERTAIN DETAILS SUCH AS: THE LACK OF COMMITMENT ON THE PART OF THE CHECK-IN DESK REGARDING THE REQUIREMENT, PREVIOUSLY REQUESTED x WSP TO EXCHANGE DOLLARS x COLOMBIAN PESOS, SOMETHING THAT IT NEVER HAPPENED, BECAUSE ACCORDING TO THE PERSONS IN CHARGE, THEY DID NOT HAVE THE MONEY TO DO IT. UNTIL THE LAST DAY OF WANTING CHANGES ONLY 10 DOLLARS AND NOT BEING ABLE TO DO IT. THE BREAKFAST LOWERED A LOT OF QUALITY WHEN IT WAS CARRIED OUT BUFFET INSTEAD OF A LA CARTE LIKE THE FIRST DAY. THE QUALITY OF THE ORANGE JUICE IS VERY POOR, I WOULD SAY VERY POOR. THERE WAS NO KIND OF VARIETY OF DOUGHS OR SWEET BISCUITS. VERY LOW AND POOR QUALITY AND QUANTITY OF COLD COLD, SOMETHING ONLY SIMILAR TO HAM. IN DEFINITELY, JUST WITH A LITTLE MORE ATTENTION, IT CAN BE IMPROVED A LOT

Very poor, they do not give airport pick up. Cheating people.

If you like an old smell, paint peeling off the walls and ceilings, beds and headboards that were bought back from a 1970s movie set, floor tiles that are cracked and stained, and a window view told that tells a story you were staying in the slums, then this is the right place for you. The first look walking up to the front door gave me Horror Movie vibes. The front desk attendant was dry and inattentive. My sister and I walked into our room and it looks like we had been punked. We stayed in the room all of 10 minutes, just long enough for me to look online and book our stay at the Riu Plaza only .7 miles away. Once I got a confirmation of it being book, we walked out the slummy room back to the elevator, asked for a taxi and slid the room key to the attendant.

Reserved ny *********** When we arrived we were told there was an issue and there were no rooms available. No explanation, no call, no notification or email. Also the photos look 10 times better, than the actual place, no maybe it was for the better.

No toilet paper, we had to ask twice to finally get it. Sonor consolation is very bad. Breakfast is poor. Almost no fruits. We booked a room with double bed and ed up with two separate beds. I would not recommend for more than one night.

Too noisy. Other guests had a loud party in their rooms with music, alcohol at 1:30 am. The guy in reception couldn’t care less as I called twice and they did not stopped the loud party next to our room.

(Photos only)

Everything was good but breakfast ended up bad, if a guest comes down at 9:30 and they almost have no food at least don't charge them for the drink, in the end they had to pay for a second glass of juice and they literally didn't have breakfast. ($12 for breakfast so I don't eat anything and they charge me for the juice)