I called and asked for an early check in, which was not available, but they allowed us to leave our bags at the front desk which was helpful. However, when we went to check in at the normal check in time, there was not a room ready for us. We had to wait 45 minutes to get into our room. The pool and hot tub were also not in service and there was no prior knowledge of this. The people next to us were partying all night so we kept waking up. We were told that we could have a late check but housekeeping showed up at the normal check out time (and we’re obviously not made aware of this).