Hampton Inn Panama City Beach

The room was clean and remodeled, but not completely serviced. The soap and shampoo dispensers were empty; there were no disposable cups for the bathroom (only two paper cups for coffee. The free wifi sign-in had a software bug that defaulted to reregistering and paying for internet - a trip to the front desk was met with a recommendation to keep trying, and only after going thru the motions were believed and given an override code to make our internet free as promised. These are small things, but other hotels get them right.

I checked in to a room that the smoke detector was beeping and the phone did not work. I walked to front desk requested repair, 20 minutes late he front desk clerk came to door and said could not be fixed. Offered a new room, She then left and came back later and identified a new room, it was in the middle of a playoff game, I checked out room tv did not have game and the phone did not work. Again no phone to tell clerk interrupting the game, finally got a third room and had to move my self, more interrupting game, finally after two hours could unpack in third room, missed most of playoff game. Nest day I returned expecting the room to be cleaned, I requested make bed, replace soiled towels, empty trash, I as promised this would be done when I checked in, I confirmed the promised a second time before I ever entered my room at check in! I called down the clerk said they only clean rooms on third day, I miss understood. I made a big mistake making a reservation at Hampton Inn Panama City. There is more but your staff attitude will not do anything but blame me so I have wasted more of my valuable time.

The staff was very friendly and helpful. They had a great breakfast bar, and was well stocked.

The Customer Service was awesome...from the check in and check out and the lady who was stocking the breakfast was also pleasant

The front staff was welcoming, but the room was not serviced my second day and the facility could use some updating

I felt the room could be cleaner. Carpet looked dirty and tile floors were slippery. There was mold on the shower head. Breakfast was great! Staff was very friendly.

Hotel was clean & staff was friendly. Room did not have an ironing board & shower water wasn’t hot. Breakfast was okay. I was charged twice for my room though, so my real problem is with *******.