Tibisay Hotel Boutique Margarita

Where to start… from arrival the reception staff is not at all happy, receptive or pleasant. Very few people in the hotel really make you feel welcome and at ease. Of the 5 people you pass to get to your room, maybe one or two say good morning or say hello. The room is completely full of humidity since it does not have integral air or windows, the air does not circulate and it also has an unpleasant smell thanks to the poor plumbing system in which every time you use the bathroom you have the entire room with an unbearable smell. We complained and of course they did nothing about it. The bath water is practically sea water, excessively salty. We had to ask for an executive refrigerator because apparently it is not normal to have it in the rooms and it was the only thing they responded for. As for the rest, all the requests I made for the room were never answered (ice, shower cap, etc.) The breakfast is super poor, apart from being the worst coffee I had in my life (I don't pay for a 5 hotel). stars for a poor service that I enjoy much more at home) on two occasions it came to me with hair. On top of that I have to bring my own Splenda because they keep hiding it instead of adding it as part of the service. And if you want a decent coffee they charge you separately. The food looks like it had been reheated for a week, everything was dry and stiff. Apart from that the variety is really limited. The innkeepers are eager to gossip about the guests instead of providing good service. Wi-Fi is practically non-existent. The TV in the room is minimal. There is no one on staff who speaks English. The pool area is completely dead, it doesn't really make you want to be there. In my 1 week stay I was not there even once. It is not a hotel where you feel on vacation or invites you to relax and enjoy. It is not a hotel that deserves to have 5 stars. Terrible experience. If it weren't for the location or the fact of having the beach in front, there really is nothing to rescue.

Good rooms, perhaps they need better lighting mainly in the bathroom but nothing that cannot be improved. The facilities were very well maintained such as the pool, the gym. The service at the pool bar was excellent. I would love to remember the name of the man who served us because he was really very attentive. Very nice beach club, good music, excellent drinks. It would only be good if they included the option of picking up guests at the airport upon arrival as an included hotel service.

Modern hotel with all the comforts. Spacious room, all with sea views. The pool is big. Breakfast included very varied. The attention is excellent, with great kindness and speed. The beach has chair and awning service for guests. The beach club area promises to be very attractive (it was under construction at the time of the visit). I think it will give it the plus it needs for the area where it is located. Close to restaurants and Sambil shopping center. The top floor is a huge gym, with all the necessary equipment, if the person maintains a fixed exercise routine. From there, the view of Pampatar is spectacular. We had a great time. Recommended!

A wonderful Hotel, it stands out for its cleanliness and customer service. I would like to mention Henry and Ramón in the restaurant, the presentation of the dishes there is excellent. We also loved a tavern in the parking lot called a beach bar where Angel and Amanda work, both high-class hosts, not only for their good treatment but also for their professionalism. It is impossible to be in the hotel without going through that establishment every day. My Congratulations to the entire team and managers. Despite being under renovation, the beach club provided spectacular service. Just point out that the hotel pool has very cold water and at night the air conditioning in the rooms is deficient or poor . There is also a VIP taxi agency, highly recommended especially to the driver Luis

Upon arrival, they put a bracelet on you that identifies you as a hotel guest, which helps when accessing the beach club. However, the club staff is unaware of this and asks you to bring a paper from the reception for the delivery of the awning and chairs. A few days later they seemed to understand and the problem was resolved. The rooms. Being a family trip, I had the experience of seeing several rooms. Very nice and excellent view. However, in some the split-type air conditioning is not big enough to cool the room. This is a bit of a coincidence because some rooms do have good air and others do not. With the showers, the water system is a thermotronic and it fails in all the rooms and sometimes it heats the water and other times it does not. The rooms need a little more lighting since they are only illuminated through floor lamps. The facilities The Wi-Fi practically does not reach anywhere except the lobby, not even in the same pool that is next to the lobby. So you have to depend on the telephone signal and in the area Digitel and Movistar work halfway. It has a pool until 2 am, a wine bar, a spa and hair salon, and a car rental. The beach club is large and has a pool and beach volleyball courts. The hotel pool: The design is beautiful, however, it does not have a water heater or anything like that and the water looks like ice and does not make you want to swim in the least. The hotel has only one kitchen, which is small and the same one is used for the restaurant, the beach club and everything, so each order takes at least 45 minutes including tequeños and simple things. Another guest even spent 3 hours waiting for a grill at the beach club. After the first bad experience, both we and the other guests opted to order delivery or go out to eat. At the beach club we had a big disappointment because the first day we asked for a bucket of beer and then the next day they informed us that they were no longer selling buckets and we couldn't have the bottles on the beach, also that they had raised the price of beer to double and the disappointment was generated when we saw that people inside the beach club who were not guests, were bringing buckets of beer to us and not to us and they could not give us any explanation as to why. (The beach club is also open to people who are not guests) The location of the hotel is excellent because it is in Pampatar near all the shopping centers and restaurants. In the end I think that the hotel should continue improving its management and improve those details in order to attract tourists since on my own it is very difficult for me to return or recommend it, knowing that on the island there are better options.