Hilton Grand Vacations Hotels in Palm Springs

4 of us rented two rooms with two queen beds for three nights. Unfortunately the rooms have not been updated or maintained so you're dealing with rattling windows that don't close all the way, caulk coming off of the tub, poor ventilation in the bathroom, only one drawer to try and share, worn carpet, and one small nightstand to share. There is also significant air in the pipes so when you turn on the water at the one small sink the air causes the water to shoot all over the very small countertop. For a room with two queen beds the bathroom is very small and there is no storage. Also; the sink didn't drain well. The main pool area is crowded because they don't have the bar open at the other pool that's available. Also, the hot tub is filled with children 95% of the time which doesn't allow adults to enjoy it. On Friday evening we dropped in at the lobby bar to have a nightcap. The bar was short staffed and the bartender was in an exasperated state so was quite rude. The only bright spot for our stay was the food quality from the JWB restaurant. The prices are ridiculous but at least the food was delicious. With fees and taxes we spent over $500 per night. I've stayed at much better maintained hotels for half that price. Will definitely stay elsewhere the next time we're in Palm Springs.

My Aunt and I decided to go for a girls weekend and we had a phenomenal time! Gordie, the absolute best concierge in the world, made our trip so magical. I would go back, if only to see Gordie. He met us with such hospitality, kindness and warmth. I can not explain how this wonderful man has enriched my and my Aunt's life. He made reservations for us at the best and most exclusive restaurants and speakeasies. He also helped my aunt through a tough time and emotionally supported our journey. He truly cares for his customers and makes time for each and every person that comes to his booth. He introduced us to the amazing bartenders and staff, who took excellent care of us and made us feel so welcomed and comfortable. I LOVE THIS PLACE. Gordie made this a once in a lifetime trip, one that I will carry with me for the rest of my life. I wish everyone could have a Gordie in their lives!

Perfect environment, great value for money. Well-equipped facilities add memorable memories during a short trip. The colorful mix makes people feel happy, and I am very moved by the pet-friendliness. If you come to Palm Springs next time, you will definitely come here.

This was my second stay in this motel-style place (it’s 2 story - so prepare for stairs - and outside doors all face a courtyard). Super clean, friendly staff, and excellent balconies, pool, and hot tubs. The only downside is that the hotel is on a busy road, but there is a narrow sidewalk to the nearest intersection and the walk into the heart of Palm Springs is pleasant (e.g., it’s an easy 10-minute stroll to the Thursday night market, famous artwork, etc.). Our family has had two great stays here and will continue to make it our go-to for Palm Springs!

The rooms are very spacious and the facilities are very full. Free parking is not far from the city center. In fairness, it should be a good hotel with a particularly high cost performance. The disadvantage is that the hotel decoration equipment is too old and can be seen for a long time. It was scary to have someone call the room and knock on the door while sleeping at night. After complaining to the front desk, I stopped, but I didn't find out the reason. I didn't sleep well for one night, and the experience was not good.

I wish I could say that all Courtyards are the same, but they're quite different. Take this one in Palm Springs. As Marriott often does, they placed the Courtyard next to the much larger and considerably more expensive Renaissance. I like to have breakfast at the Renaissance. I will have coffee in my room, and take a cup with me. I made a joke, initially, about visiting our ”High falutin' neighbor.” I guess that's very anti Marriott. I explained that I was just kidding, and just making conversation. I guess that was acceptable. I'm sure it would be different if I dared swim in their pool. My point is, the pool at the Courtyard is wonderful. It's relatively quiet. It's a great temperature. And if it was a Westin instead, it would have a gigantic Resort Fee. This is what led me to the Courtyard. I hate Resort Fees. I think they're extortion. I always ask for the person at the front desk to sell me on the Resort Fee. The first thing that they mention is free local phone calls. Don't tell anyone, but guess where else one can make free local and long distance calls for free? Yes. Every single cell phone anywhere. The Courtyard offers free shuttle service to the Palm Springs Airport (PSP). You can also walk in less than 15 minutes. This is much easier in February than July. So, if you're looking for a hotel with the immaculate Marriott clean (this has been Marriott policy since way before the pandemic), a larger than average room, and wonderful guests and especially wonderful and above and beyond staff, this is the place. And make your reservation early for the best rate. I'm going for 4 nights during the week, and paying about $140/night tax included. I would recommend the Marriott Bonvoy app. If every hotel app was this good, the World would be a better planet.

The environment and location of the hotel are ok, but the service is not satisfactory. Ctrip stated that the in-store breakfast plus $11, but the hotel charged $38 according to the rack rate, communicated with the front desk, and showed the Ctrip order note, but let us find Ctrip. The parking fee was obviously $18, and the credit card charge was $25. Later, I went to Ctrip's customer service to recover it. Ctrip's after-sales service is as good as always. The hotel’s random chargeback phenomenon, I still hope that the friends who stay in check the bill.

Great location right in the literal heart of palm springs shopping and dining district. Big props to Darren at the front desk, he's the perfect ambassador for any kind of hospitality locale... and has the best kind of welcoming energy. Hotel rooms are very spacious suites (city view) but are truly a bit dated... Good: beds and couches are both very good as are the tv's and air conditioning, and amazing water pressure! Darren at front desk and the very timely valet team. Bad: style and decor, curtains in living space just feel like a roadside motel, aging bathroom design and furnishings, uninviting balcony space. All in all, a good stay and great location at an aging hotel that could be iconic if given the chance.

The location is fantastic. There are plenty of good restaurants, bars, shops within walking distance and walking is easy since the city of Palm Springs is basically flat! I parked in the hotel lot and walked everywhere I wanted to go. The hotel does not have a restaurant or bar but I knew this when I booked so no problem. They do have a small cantina type room where you can buy snacks, some sandwiches, drinks, coffee, etc and ice machines everywhere. The service was very good, all employees where helpful and friendly. My room was very clean and good sized with a large bathroom. The room location was also good, on the ground floor near the pool with a view of a parklike courtyard. The pool was large and crowded (I arrived on Saturday afternoon) and everyone seemed to be having a good time. I took a dip the next morning right after maintenance finished cleaning the pool and was the only one there, it was great! I will definitely stay again at the Palm Mountain Resort.