Guest User
January 31, 2023
On day 4/7 with No hot water at all! Unable to shower in 3 days. Washing face & hands with cold water ššš same for the others in this section. Spoke with guests in another section whoāve had no problem with hot water. Victoria from the front desk states āwe canāt move you to another room and we canāt refund you if you leaveā when I stated I need to go to a hotel where there is hot water. Itās awful they wonāt accommodate a paying customer or give a refund (I paid for a week) for the remainder of the week. When I checked in they did not ask if I wanted a room with or without hot water š¤·āāļøš¤¦āāļø they obviously know there is no hot water in this section. Others I spoke with stated theyāve been reporting it for over a week! They keep saying itās being worked onā¦ thatās a lie. You can bet the attorney generals office, BBB and any other necessary entity will be sent a copy of the email I sent to the district manager along with a letter of complaint. I encourage others to do the same. If you are in the area, keep driving, thereās better places up the road who charge the same.