Hilton Grand Vacations Club Palm Desert

My wife and I had a couple of brief stays in March. The "service" attitude seemed lax. We arrived early – before 3:00 (Better traffic than we feared!) They said they would text me when the room was ready. I received no text. At 4:00, I checked, and the room was ready. When they gave me my keys, they did not tell me which building or which floor we were assigned until I asked. Although the number was 30xx, it was on the second floor, right next to 32xy. Very confusing! One elevator was out and heavily used by staff. The rooms were modern, clean, and comfortable, but kitchen counter space was minimal, and the bed was so close to the wall that a large person would have difficulty getting into that side of the bed. The pressure to attend a sales presentation was mercifully less than it sometimes has been. Overall, a convenient place to stay in a quiet location, but certainly could use some improved customer service!

Lovely facility. Not a big vacation factory. Vacation homes have a southwest theme and are very comfortable with everything you would need. General Manager (Ramiro) and all staff are very accommodating. If we ever needed anything it was delivered quickly with a smile. Grounds are beautiful too.

Back for umpteenth visit to Hilton Grand Vacation Club Palm Desert (formerly Embarc Palm Desert). Well appointed units with everything one needs. Great facilities with multiple pools (adult and family), jacuzzis, tennis courts, pickle ball court, and game room. Great staff who will help you with anything. Well located in Palm Desert - close to grocery stores (Ralph’s 10 minute walk away) and surrounded by golf courses. I love this facility and will be back soon.

This property has an abundance of pools, various room types, and the grounds are immaculate. We find the location to be very convenient to all of the places we enjoy visiting. If you're a golfer, which I'm not, this place is right next door to a great public course, Desert Willow, that actually has two 18 hole courses. Front desk folks and maintenance folks are very friendly and prompt to fix any issues that might arise. We love coming here every year to escape colder weather at home and enjoy the warm sunshine.