Top rated hotels in Palm Beach

Riu Palace Antillas - Adults Only - All Inclusive
4.2/5101 Reviews
First, I want to thank Davidson at the front desk for all he did and tried to do to rectify all of the issues we experienced while here. Now, my wife and I came here for out honeymoon and was supposed to have a honeymoon suite with an ocean view. They checked us into a room on the 6th floor facing a wall. I immediately went back to the front desk to inquire about this and was told we would have to stay in tye subpar room until the next day. The next day they came to retrieve our luggage at 11 and informed us we had to leave the room we were in and the other room wouldn't be ready until 3. We had no access to our luggage to change or use personal items. Guests celebrating their honeymoon with us wil receive the following amenities: Surprise welcome gift in their room. Small bottle of Champagne King bed Late check-out Complimentary upgrade to next available room category We received none of the above and after inquiring more than a few times we were given a bottle of Champagne on Thursday. We arrived Monday. We called room service for lunch and waited more than an hour before we called to ask about our order and was told what we ordered (cheeseburger and fries) were for the Elite Club guests only. I asked why weren't we told that at the time we placed the order or why didn't they call back to inform us and was told ”my mistake”. The staff was extremely helpful and friendly. We resolved to enjoy our honeymoon and not let these issues ruin it for us but it was difficult. Asked for a late check out today (an hour) and was told no, they have to get our room ready for the next guest. Where was this accommodation when we checked in? This place has left a bad taste for us and we will not return and steer people away from here.

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