Marriott's Aruba Ocean Club

The property features a beautiful pool with waterfalls, full-service amenities, and exceptional cleanliness. Guests appreciated the spacious, well-equipped rooms and the convenient beachfront location near attractions.

Ocean Club situated next to Surf Club is quieter and a better hotel for families with preteen or teenage kids. Surf Club was more crowded and much louder than Ocean Club. Hotel was extremely clean and staff went out of the way to assist us. Palapa reservation system is easy to use. Recommendation is if you don’t mind getting up early, use there online system to reserve the palapa day off as it costs $10 compared to $30. To get the palapas closest to the beach you have to sign on when reservations open at 7am. Also bring your own float(s) and anchors for the beach as the cost in Aruba is $28 compared to $13 at home.

Our week-long trip at this property just concluded, and sadly, it was one of the most frustrating travel experiences we’ve ever had. This was our third year staying here (alongside ~15 family members spread across multiple 2 and 3 bedroom suites), and after two wonderful visits in the past, we were looking forward to another great vacation. We chose a lock-off room as my Wife and I felt it would best suit our needs. Instead, the trip was marred by relentless noise, rude and bizarre staff interactions, and a complete lack of accountability or basic hospitality. What’s most frustrating is that not a single person offered an apology or made any real effort to address the issues. Here are the major problems we encountered: 1) Nonstop Noise from the Connecting Room: From the moment we entered our room, it was clear we wouldn’t have a moment of peace. The connecting room housed at least six people—two adults and four children, with two grandparents joining midweek. Every day, from morning until late at night (as late as midnight), we endured kids screaming, parents shouting at full volume, loud music, and constant banging on the walls. The kids also ran unsupervised through the hallways, screaming while their father yelled at them from the doorway. Even worse, their fire alarm went off at 11 p.m. one night, waking us and many others. Adding insult to injury, there was a device in their room that beeped loudly every 30 seconds all night long. Security claimed to have spoken with them multiple times, but nothing changed. We have multiple videos from throughout the week highlighting how bad it was in our unit. These were showed to both the front desk and security. On our first night, we asked to be moved to a quieter room. We were initially told a room would be available the next day, but it would be on the first floor next to another loud family and directly facing the parking lot. The front desk suggested that if we wait another day the would be a better option. That evening, I checked again to confirm the better option, only to be told the earlier information was incorrect, and there were no available rooms after all. This lack of consistency and communication was infuriating especially given that we only didn't take the new room because of their own convincing. 2) Laundry Room: Midway through the trip, we used the hotel’s laundry machines. When we returned to transfer our clothes to the dryer, the room was a disaster. Another guest’s machine had backed up, flooding the room and her clothes with water and paper towels. When we opened our washer, it hadn’t drained, forcing us to reach shoulder-deep into soapy water to retrieve our clothes. Staff arrived, took our room number, and eventually called the engineering supervisor. He ignored us completely and instead got into a shouting match with the other guest, blaming her for the issue. Not once did he acknowledge, speak, or apologize to us for the inconvenience, let alone offer us a solution. 3)