Regency on the Beach

Absolutely appalling service from word go. When we arrived at 3.00pm reception was closed. Our check in information said "The front desk is open during the following times: Monday-Friday: 9 AM-4 PM Front desk staff will greet guests on arrival at the property" There was nobody to be seen and reception was locked up. We tried calling several numbers for after hours provided on the front of the property but both lines were not being answered or were disconnected. God forbid it wasn't an emergency situation!! We had asked for a rollaway bed for our son which wasn't in the room. Again when I tried calling the numbers provided but still no answer. Luckily a lovely lady who owns apartment there helped us and managed to track someone down after making numerous calls. If it wasn't for this lady's help and persistence to assist us trying to contact the building manager, we would not have had any help. She said this is a persistent problem with the property manager who lives miles away and is never there. We were at the stage of sleeping on some old outdoor sun lounger matts a neighbor said he could help with. When a rollaway bed finally arrived it was old and rusty and appallingly uncomfortable. Our son couldn’t sleep on it. Overall the experience at this place was terrible and ruined the end of our trip to the Gold Coast. Avoid this absolute rip off joke of an establishment at all costs!

Unfortunately, Regency on the Beach chose not to allow a credit or cancellation on a booking that I'm unable to attend due to doctor orders (and a medical certificate) stating I'm not allowed to fly. I was hoping to re-book ASAP but I think I'll be avoiding this hotel.

The location of this property was fantastic! Close to the surf club and the beach. The property is older, but clean and tidy. Checkin process was easy and staff were helpful and friendly. Pool and spa were clean.

Our overall stay was lovely and we would stay again, however, he property could do with some TLC both in the units and in the grounds.

Room 504. Black mould on bathroom ceiling. Microwave had heaps of rust on the inside, and didn’t heat food properly.

First off the positives , location & beach views from unit 407 . Negatives same as all the previous reviews unit is in desperate need of a makeover with old furniture. carpet , fridge and washing machine that sounded like it was ready to launch when you used it , if they were to spend money it would entice repeat customers .