Guest User
July 24, 2023
Initially, with the whole company that owns all the hotels, we couldn't find a solution for the whole month because they couldn't find a reservation, once they lost it anyway, we arrive at half past noon, they tell us your room will be ready in a little while, we wait like hell after no 40 minutes the unacceptable receptionist comes who introduced himself as manager, floor manager and I don't remember what else and led us to the room that was on the other end without any offer to help with the bags but that's not the case .. we get to the room and I face two "beds" God forbid they make a divan as they called it in my village and a couch while I have booked a double room with a double bed something that they didn't note but it didn't bother them even if I hadn't said it when I mentioned it a dozen times.. So the rude receptionist tells us I didn't know and continues saying go outside the room and we'll see what happens... We go down again in the heat and after a quarter of an hour he comes and tells us that he contacted the management, the "manager " and that we will either stay in it or leave simply to inform them not to prepare the contract due to social tourism.... it goes without saying that we found another hotel and left and in the end while we were telling him that we were leaving ironically he told us good way and our comments about rudeness and inconvenience caused to us he replied that he is not responsible and that he has no business with the reservations.... The manager again I say... In conclusion not to comment on the stench and awful smell in the reception area and the room it was the.less... shame its 3 stars... I wonder how they got 3 stars... Don't ever prefer it for any reason! Unacceptable and rude!
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