The Excelton Hotel Reviews

The room was clean and large. They provided us with various menu of breakfast.

Very Happy stay at Excelton hotel. Its very clean, friendly staff. Delicious food for breakfast. Great Job Excelton😊

Right in the city center, professional service, friendly from the heart, very good breakfast.

The club room is spacious, nice👍 For breakfast there are quite a lot of choices and the taste is okay

Comfortable, clean, suitable for large gatherings in Palembang city

Very satisfying. Hopefully every time you come here you will always get the lowest price ☺😊. And highly recommended for family couples.

Self-service ok, cigar barok, location is close to icon mall

There's another discount on the price, bro

Very pleasant

Ridiculous service from the night staff. We requested for an extra bed, but they said it’s fully taken by other guest, then, i just requested for some pillows and bedsheets, and even that, they can’t even fulfil. They really need to improve their service quality. I tried to book their Japanese restaurant, and the front office said it’s fully booked, but when i went down to the restaurant, it wasn’t fully booked. How can they be fully booked on a Monday night? I’m sure The receptionist is just super lazy. This was one of the best hotel in Palembang but the service has just deteriorated. The hotel is actually very comfortable, & Japanese restaurant was still great but the receptionist service is just ridiculous. The owners and management should really look into this. Sad what this has become.

Don't know where to start. I have a few days left to stay at this hotel, but can't resist to review this hotel asap, cause i've been stay here for a couple days. My question, is it really 5 stars hotel? Like, really??! The good things are, the staff at lobby so humble (not the receptionist one), i mean the bell boy (who always wearing the green suit) and the guy on white shirt who always opened the door everytime we walk-in to. They're so humble, always say hi and put smile on their face. The receptionist, you need to learn from them, to smile and be nice when you talk to guest. The room, this hotel has a comfy bed, appreciate that, and room service has a good hospitality, everytime i call them to ask something, they can give me those things really quick. So lets start for the worst thing about this hotel. FIRST, the frontman at the breakfast resto and their resto's staff. The frontman name is Sinta, the woman who wears the green dress, she's so unrespectful, not humble, even when i'm waiting the staff cleaned up the table i want to sat to, then this woman came to my table then drag the staff to other place, man! he's cleaning my table, like why you drag him off?! Like what?! you need to learn etiquette girl, then there's guy who's so rude, he talk to guest in a bad way and like yelling, i don't remember his name. The only good staff at the resto is Yusuf and a girl who wears white shirt and green apron on her waist, they're both humble and always smiling. They both have good attitude. I don't like their food, i ate cereal and watermelon only, others really doesn't have a taste. really bad quality for 5stars hotel resto. and still have a couple days to eat the same thing, poor me. Then, one more, there's a door in corridor yang bertuliskan "staff only", mereka selalu membiarkan pintu tersebut terbuka dengan banyak sampah di dalamnya, dan staff staff yang masuk dan keluar dari ruangan itu sangat berisik sekali, EVERYDAY, they laughing so hard, even they're singing! I mean, you need to keep quiet untuk menjaga kenyaman tamu, namun mereka menutup pintu dengan sangat berisik dan berbicara sesuka hati mereka, even at midnight seperti itu juga. And we're in pandemic situation, this hotel doesn't has great "protokol kesehatan", mereka membiarkan orang berkeliaran without masker, and tidak ada yang menegur tamu tamu yang seperti itu. And one thing yang cukup mengganggu, ketika kamu parkir di gedung, ketika ke lobby harus melewati koridor bebas merokok, dan to be honest ini sangat mengganggu, jika ingin ada tempat untuk merokok buatlah ruangan khusus utk merokok! The only reason why i chose this hotel, because this is the 5 stars hotel, but i don't think i'll comeback to this hotel in the future. There a lot things to upgrade. Ahh and untuk sekelas hotel bintang 5 dengan ruangan gym semini itu, it's not good. Just trying to be honest here.

Actually the room interior like a four stars hotel. Nothing special event I reserved for deluxe one. The breakfast like in 3 starts hotel, good in variety but not in taste. I have a problem with my egg for breakfast, I need to reorder before the staff understand my previous one and its consumed a cooluple of minutes to be done.

This is a 5 stars hotel in an affordable price. Located near from the biggest mall in Palembang and 5 minutes from the LRT station. The front desk officer are really good and friendly. I had an enjoyable stay.

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