Harper Palembang by Aston Reviews

Response from Property: Dear , Mr. A|K Warm greetings from Harper Hotel Palembang... Thank you for giving the best rating to our hotel and thank you for staying with us. We are very happy to know that our products and services meet your expectations. We hope you and your family will come back again soon. Warm regards, Yusra ANIM Front Office Manager

Response from Property: To YTH : Mr. Vikz, Warm Greetings from Harper Hotel Palembang, Thank you very much for the very positive review! We are happy to hear that you had a very pleasant experience and were satisfied with our service, especially the staff. We always try to provide the best and friendliest service to every guest. We hope that you will still feel the positive energy from your experience with us. Thank you again for visiting, and we hope to welcome you back in the future! Warm regards, Yusra Anim Front Office Manager

Response from Property: Dear. Anonymous Warm greetings from Harper Hotel Palembang... Thank you for sharing your experience while staying at Harper Hotel Palembang via Trip.com and for giving the best rating. We are very happy to hear that you enjoy the services and facilities we provide. We look forward to welcoming you back in the near future so that we can serve you again as best as possible. Warm regards, Yusra Anim Front Office Manager

Response from Property: YTH : Mr/Mrs Yudipoy, Warm greetings from Harper Hotel Palembang... Thank you for giving the best rating to our hotel and thank you for staying with us. We are very happy to know that our products and services meet your expectations. We hope you and your family will come back in the near future. Warm regards, Yusra ANIMFront Office Manager

Response from Property: Dear SallyAR,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Harper Palembang

Response from Property: Dear , Mr. William 182 Warm greetings from Harper Hotel Palembang... Thank you for giving the best rating to our hotel and thank you for staying with us. We are very happy to know that our products and services meet your expectations. We hope you and your family will come back again soon. Warm regards, Yusra ANIM Front Office Manager

Response from Property: Dear Guest User,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again.Yusra - Front Office ManagerHarper Palembang

Response from Property: YTH, 豪华尊贵房 Warm Greetings from Harper Hotel Palembang, Thank you for choosing with Harper Palembang, the comments you gave are our passion to continue providing the best service. We will convey to our staff who provide the best service and work and we are very happy to look forward to your arrival at another time. Thank You Regards Yusra - Front Office Manager

Response from Property: Dear Guest, Warmest greetings from Harper Hotel Palembang. Thank you very much for having time to review our hotel.We do apologize that our product and services did not meet your expectation.We will train and make sure our housekeeping team to prepare the room details refer to our standard operation procedure, especially the room cleanliness and standard equipment inside the room.For hot water in the room, our engineering department will check and review the installation. Our pool attendant is stand by on daily basis however, thank you for your suggestion to put more information about the locker inside the changing room, we will review this for our improvement.Regret about the shredded chicken not available to complete the chicken porridge during breakfast time, our chef will make sure this item available and our waiter/waitress will refill it on timeAgain, regret for inconvenience caused and we do hope that you will visit us again to experience our improvement.Sincerely, I Gusti Agung Ayu Widiastri, SST.Par, CHIA General Manager

Response from Property: Dear 豪华尊贵房Thank you for your visit to palembang city, stay and stay at harper hotel.We are very happy to be able to serve you to the best standard, we are very empathetic to what you get with an unpleasant experience with the reception staff, we will immediately provide the best training so that similar incidents do not happen again, including the slow system we coordinate with the team so that all can be overcome to receive the best guests in the future.Thank you for all the wisdom from the comments given, we really hope to visit again and stay at harper palembang.Thank you,RegardsYusra ANIMFront Office Manager

Response from Property: Dear,Warmest greetings from Harper Hotel PalembangWe thank you very much for your review about the hotelWe are happy indeed to know that you have a great stay with us.We look forward to your visit again soon.Sincerely,I Gusti Agung Ayu Widiastri, SST.Par, CHIAGeneral Manager

Response from Property: Dear,Warmest greetings from Harper Hotel Palembang...We thank you very much for your review about the hotelWe apologize if our facilities and services did not meet your expectation.Concerning some stains on bedsheet and pillow cover, we did checked and discussed with our housekeeper about these. To avoid an proper linen to guests room. We have purchased the new linen that will arrive this early of June 2022 to back up our linen stock refer to PAR.We will more alert to annoying guest to avoid other guest complaintWe look forward to welcoming you again to see our improvementSincerely,I Gusti Agung Ayu Widiastri, SST.Par, CHIAGeneral Manager