Hilton Yala Resort

The hotel is very new, everything is in a very good condition and we liked the concept that it’s not a standard Hilton. You can feel that the service routines are not at the level as it should be, but the staff were always friendly a helpful.

Great place to stay if you are visiting Yala National Park. Very new and well maintained facilities with the team of professional warmly welcomes you.

My husband and I visited The Hilton for a much needed nature escape for a week. We can’t properly express our immense gratitude for the Yala Resort team and the incredible treatment that made our trip spectacular. I’m a very detailed planner, and had no idea how absolutely inclusive and five star this property was until we arrived. The check in process was so breezy with a gorgeous upgraded villa, and the staff gave us such a warm welcome overseen by an obvious pro, Vino, the front desk manager. Asela always had a buggy ready to take us to our room and always ensured we were having whatever we needed for our stay - his smile was infectious! Our villa had a private pool in the jungle with the ocean in the background and had every thoughtful amenity you could imagine. The property is only a year old so it is perfectly clean and divine. Beautiful lighting, makeup mirrors, a deep soaking tub, a pillow menu for whatever your needs require, umbrellas, and technology for anything you need. Cushy towels, nice robes, slippers, flip flops, bath salts, and the most expensive and technologically advanced toilet I’ve ever seen. Our housekeeping staff, Tharidu and Kasun were genuinely wanting to ensure we had everything we needed everyday and kept our room spotless and comfy all day long. The property is also plastic free which we absolutely loved and respected. Even the room keys are wood and they are leading the way with sustainability efforts. The resort pool is gorgeous and plenty of room for privacy, especially since there’s only 42 rooms here. Very exclusive vibe and personalized service. We pre booked 6 days worth of safaris and were lucky enough to be with our expert guide, Pazindu, and safari driving expert, Thushara every day. Getting to know these guys and know we were in good hands made us feel safe and excited to learn about Sri Lankan culture nature every day. It was really important to us to respect nature and the environment instead of the normal side of the road guys racing through the park to get a good look at whatever was there. These guys took us to remote areas, found us beautiful birds, rare sightings, elephants, leopards, and jackals and ensured we even picked up local spot experts who knew even more- to share facts, conservation work, and migration patterns of the birds that they were thrilled to see alongside us. Instead of a driver just taking you for a ride - you have a driver and a personal guide sitting with you to spot animals and take pictures for you so you can just enjoy the experience and live in the moment. They had rain jackets, coconut water, more snacks than you could ever need, and bincoulars - you literally don’t need to bring anything. We did a beach walk, dune walk, Block 1, 5, 6, Bundala Park, and Sithulpawwa. All so beautiful and different ways to see and experience culture and nature. The icing on the cake was Chef Jerome and his staff in the kitchen. Some of the absolute best food we’ve had in years. Beauti

Pluses - very nice pool, rooms - very practical and with all amenities Spa was very inviting and nicely built in a very spacious building and it has a good atmosphere - it also has all other amenities - e.g. steam room, sauna, gym Organized Safari was quite good. Observations Staff were quite ok, wth few outstanding ones. The most outstanding employee was Mr Isuru at the main restaurant, who was very much ahead of others and one of the best that I have met at a restaurant. Others worth mentioning were Sahastra and Prabuddha. Also, the Ranger, Praneeth, who accompanied us on the Safari The beach is not good,unlike at Uga Chena Huts. Things that can be improved Staff can be a bit more genuinely friendly and more professional, like Isuru Although some food dishes were outstanding, some were unfortunately quite ordinary, e.g. the Watalappan