Guest User
January 31, 2023
We book this based on the reviews we have read and then I have to mention that this is not a 5 star hotel, there are too many things that still need to be refreshed, cardboard is being burned on the site, the swimming pool really needs a refresher here and there are things that are broken, lighting around the hotel is beautiful, but here too a lot is broken, too few staff, lady who did breakfast in the morning, super friendly but she is on her own, in a real 5 star there is more customer relationship and friendliness for a customer that we missed it here both on arrival and departure, it was very cool, the building has charm but there is a real need for refreshment and investment to make this a real 5 star hotel again, at the moment this is a 3 star for me. If this is a good investment and good management, this can become a gem. Only weekend full team in the kitchen and a la carte food, rest of the week menu because there is only 1 person in the kitchens (not possible in a 5 star) and that menu is not really great. Staff speaks no English or very little in a 5 star, this would not be allowed. Stayed in Almunecar in a 4 star, staff there all spoke a word of English or French, so it is possible!
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