Mill and Brae

Great experience. Lunch with extended family and B&B with immediate family. Exceptional service from male supervisor who was very polite and attentive throughout despite restaurant being really busy. Family suite/room was spotless. Food was excellent and supports local businesses through links with local baker, butcher and coffee suppliers.

Terrible entrance to this hotel and restaurant. I'm sure they must have had complaints about the potholes. Needs to be fixed ASAP. Shame because the actual restaurant is fine and staff are very attentive. Our meal was lovely but damage to car not so good.

Arrived at 10.30 for breakfast on a Sunday morning with 3 friends. We were told to sit whenever we liked. We struggled to find a table that was clean. Most had crumbs on the seat and tables not wiped. We sat for 15 mins before we had to approach staff to get a drink. We ordered our hot drinks which arrived pretty quickly. We then requested to order food. A member of staff came over to inform me that there were no pancakes available. This was 30 mins after taking our order!! I ordered an alternative. After waiting a further 30 mins we asked the staff what the hold up was, as surely it doesn't take 60 mins to make a breakfast. We were informed that 2 chefs had not turned up to work so the chef was "swamped". Had this been communicated initially in the first instance we perhaps would have been more understanding. Our food finally arrived with an apology...and also items missing. Overall service was really poor and this really lead to a very disappointing experience. We won't return.

Went for my sisters 40th with family, table was booked for 16 people, staff were rude and place was a tip, table dirty asked them to clean it and they wiped half the table. Waited 1 hour 30 minutes for food and the food was terrible and cold. All food got left. Don’t go here if you want a nice dinner.

My wife and I checked in early before spending time with our son and his family who live a few miles away. The room looked nice although the toilet did smell of sewage so we left the extractor fan on. We returned at 11.00 to a crowded entrance and stairway and a loud disco/party in full swing. The receptionist said it should quieten down around 12.30am. We went to our room where the noise level was so high we immediately left. No staff could be located so we left our key and departed. We tried to call later to no avail. We have since asked for a refund but the manager has not responded to this request.

It was a bit confusing with the booking because they have changed the name to Mills and Brae We have stayed there on several occasions and cannot really fault them We realise it is not a 5 star hotel but the beds are comfortable and the rooms are nice The staff are friendly and very helpful Colin was absolutely wonderful We had dinner which was very tasty and the breakfast was just what we needed Thank you to all the staff