Residence Inn Paducah

There is much more wrong than right with this location. 1. The elevator is out of order and apparently it’s been out a while. They have a laminated sign on it. 2. The orange juice dispenser is out of order - sorry. 3. The showers are rusty and not in good condition. We had two, and I heard a man at the check out counter discuss his faulty shower. He got Bonvoy credit, I didn’t bother. 4. The pool was completely drained - sorry about the inconvenience. 5. The couch was covered in milk stains. I hope it was milk. 6. The black out curtains were attacked by wolverine. 7. The breakfast bar was weak. The coffee and tea support was bad. The front desk was very friendly. This is a hard pass for future visits. Plus we only get 1/2 our Bonvoy points for suffering through a terrible Residence Inn stay.

I arrived here with my company members while on tour with The Kennedy Center. The day before we arrived, we checked the reviews and was a bit concerned but were hoping for the best. My stage manager saw that people were saying the elevator didn't work so she called ahead and it was confirmed that the elevator was indeed still broken. That was an inconvenience but a minor one so we checked in. We arrived and they had a case of bottled water for us which I thought was nice. We were accommodated by being placed on the 1st and 2nd floors only with the gentleman at the front desk having to help lug our heavy luggage up the stairs (I felt bad that they even had to do that). I was placed on the first floor. Walking in the hallway on the first floor there was a heavy smell similar to what you would smell from exterminator’s spray but I just ignored that. Upon arriving at my room, I immediately went to check for hot water in the shower since I saw a number of reviews that mentioned not having hot water. When I walked into the bathroom there was a plastic shower liner that was crumbly, torn, and molded/mildewed. I was willing to just ask for a new curtain but I ran the shower for 10min and the water never got above barely luke warm. I went to the front desk and explained to the gentleman and the manager, Melanie Myers and kindly asked for another room with a clean shower curtain and hot water. They said they would have to put me on the 3rd floor and I said that was ok as long as I had hot water and a new liner. They gave me keys to check the room before I moved my things. I went to that room and the shower curtain was also mildewed but the hot water worked so I was going to just take it. I took a further look around the room and saw that the couch had a burn mark. The room did not smell like smoke but in front of the couch I stepped on what I thought was lint only to find out it was a small pile of ash so the carpet had obviously not been cleaned (not to mention the plethora of stains on the old carpet). I was willing to just deal with it because I didn’t want to risk not having hot water. I returned to the desk to let them know about the burn in the couch and the ash just to say that I didn’t want to be held responsible but I wasn’t making a big deal. I just again asked for a new shower liner. They apologized and again offered me a new room so reluctantly I went up with the gentleman to check the room next door. This room smelled strongly of movie popcorn butter somehow. Whatever the scent was, it was making me nauseous. The shower curtain was actually clean and the hot water worked but I couldn’t take the smell so I asked to keep the 2nd room and just have the shower liner replaced because at least there was no smell. I just wanted them to be aware that I didn’t damage the couch.The gentleman went to look for a clean shower liner but couldn’t find one so he took the one from next door and put that up. I tried to settle in but kept noticing things wrong a

I cannot believe that Marriott allows this property to be in such disrepair. 1. The elevator was broken throughout my stay, so I had to lug my suitcases up and down the stairs as all the rooms on the bottom floor were taken. No offer of a discount, points, help with bags, etc. upon checking in. 2. No hot water - literally none. If you let the water run for 10-15 minutes the shower will be lukewarm at best. I had to wash my face in the kitchen sink because the water in the bathroom sink never got above icy cold. I stayed at this property several months ago with a similar issue and understood that it was a temporary issue with the water on that one floor that was being fixed. Apparently, that was untrue. Also, the shower curtain is shorter than the shower curtain rod, so even if you do manage to get lukewarm water, it’s still a cold shower because you basically have 1/4 of the shower open to the air. 3. Keys become deactivated on a whim. While trying to enter the side entrance to lug all my belongings up the stairs, my key became deactivated and I had to go to the front desk to get a new key. This happened twice during my two night stay. 4. Unclean - the bottom of the shower curtain was covered in some kind of stain, so I didn’t even feel comfortable showering with the curtain inside the tub area, so water of course got everywhere. I am shocked that Marriott would allow one of its properties to remain in this condition. The whole thing should be closed and renovated.

You will not find better employees at any other hotel! Friendly and very helpful! The hotel needs some updating, though. Have stayed here before and will stay here again! Especially like having a full kitchen. Very clean room and comfy bed.

Not a recommended first stop if traveling for Business in the area as there are better hotels at the same price. Hotel is very much in need of a renovation. Room condition was generally clean and fair. Mattress is very old and saggy in the middle which made for an uncomfortable night's sleep. Toilet tank valve leaked, and the water cycled every 10-15 minutes all night. Local cable channels on TV did not work. Reported to the front desk and by the time I left the next morning, it was still not working. Fitness Center need to be updated. Missing 50% of the free-weights.

Booked an impromptu night at the Paducah Residence Inn during a road trip via my iPhone Marriott Bonvoy app. Was able to check in within an hour from making reservation. The hotel was conveniently located near the interstate and several fast food and eat-in restaurants were nearby. The lobby area was clean and nicely decorated. Upon arrival we were informed of breakfast time for following day. Our room was very clean and comfortable. We only used the kitchen for making coffee and heating a leftover meal. The only disappointment was one tiny bar of soap left at the bathroom sink that we had to use for hand washing as well as our showers. Thankfully we were only staying overnight. Breakfast the following morning was great! The attendant brought out fresh food upon our arrival: eggs, bacon, sausage and waffles. There was an ample supply of fresh fruit and muffins as well as juice and coffee.