Arthotel Ana Fleur

Arriving at the railway station of Paderborn we took a bus to Maspernplatz and walked with our luggage from there. We found all the sites of Paderborn to be within easy walking distance from the hotel. Hotel Stadthaus is divided over two buildings, called ‘Stadthaus’ and ‘Torhaus’. We stayed in the main building, the white Stadthaus at the corner of Hathumanstrasse and Unkern. The area was quiet, we heard no traffic noise at night. The only thing we ever heard was an upstairs hotel guest walking to and fro in his room. The hotel reception closes at midnight, there is no night porter. Our standard double room on the second floor was big enough. The white-tiled bathroom had two sinks and a bath tub (with bathrobes and a tiny bath duck) and was clean and roomy. The bed was large and comfy and there were good reading lights at both sides, which often isn’t the case in hotels. By comparison, the desk and the wardrobe were unpractically small. Part of the scarce space was already taken up by linen and a pillow and we had to leave things in our bags, which was annoying. All the more so because, apart from a luggage stand, there was no place to store away our large bags either. There also wasn’t a single drawer in the room so we had to keep all kinds of small stuff lying around or stored in our bags. On the plus side, we had good Wi-Fi coverage. We didn’t try the sauna, which is free for hotel guests from Monday to Thursday but costs 10 euros per person the rest of the time and during holidays. We also only had breakfast at the hotel once – it is nothing special - preferring to try out different cafes with outside seating in town.

We arrived at the hotel around 6 pm. Although the hotel had promised that the reception would be open, it was not. Subsequently, we contacted the customer service. After about two hours of additional phone calls and waiting, we were finally given information about what we should do to obtain our key from a box. Although we followed the instructions to the point, it was impossible to get the key. After three hours of struggle for the room that we had paid for, we gave up and went to look for another hotel. Now, the staff lie and claim that they had given us information that we in fact never received. Moreover, they refuse to give us our money back. For your own best – do not even consider this hotel, the very essence of a scam.