Guest User
December 5, 2024
Firstly, I don’t know where they got their 5 stars from. Perhaps they gave them to themselves? This is a 2 star hotel, 3 star if feeling generous. It’s run down and the rooms stink of cigarettes. We booked three rooms for our party and couldn’t accept them. We complained and the receptionist initially wanted more money to change to a non-smoking room. Eventually they changed two of the three rooms to non-smoking rooms without extra payment (but they were acting like they were doing us a favour!?). Further to that, the bedding doesn’t feel fresh. The showers are crap. Only one lift works. The breakfast is acceptable. If they advertised as a 3 star hotel I would expect 3 star. A 5 star hotel this is certainly NOT. On a positive note, the staff are courteous and friendly.