Sunis Efes Royal Palace Resort & Spa

It is a reasonably nice, clean hotel with a beautiful pool, beach, clear sea, and helpful staff. But a few things we were not so keen on:- We booked as there are five ala carte restaurants. However, when we arrived, we learnt that we could only attend one per week. The buffet food was exactly the same nearly every day. Pizza was served at lunch and dinner, but only one flavour was available. The beef on the burgers was of low quality, and for some reason, no cheese was available on the burgers. It was not possible to get a Turkish Kebab in this Turkish hotel. The shower in one of our rooms in the 'Royal Suite' was blocked and very smelly. The evening entertainment wasn't great.

We stayed here from 28th June-10July! I want to say this hotel is absolutely stunning. Such beautiful, clean, spacious hotel. Firstly we arrived late at night 3am and was welcomed by the reception team super easy quick and was allocated straight to our rooms with the offering of food as arrived for late night guests which i thought was a bonus! Rooms where immaculate everything we needed for an 11night stay. Although beds are huge and comfortable and they aren’t 2 singles pushed together! Mini fridge had Fanta, Sprit, Coke, Efes beer, water and sparkling water available as the all inclusive and re stocked every day if needed. Fresh towels and beds made every day without fail and cleaners where always very accommodating when needed with the help of google translate lol. Our shower did have a funny smell of sewage at one point but had that sorted straight when we mentioned. Plenty of storage in rooms also. Moving onto food. Selection was really good plenty to chose from but got super repetitive i’ve been to a lot of all inclusive resorts and have had abit more of a change up than this hotel. was no theme nights which i found strange only turkish night on a Saturday? We loved the halloumi at breakfast and the omelettes they were great! Lots to chose from for pudding and plenty of fruit available all day. Lunch times we spent at the restaurant outside but that had the same foods on every day and for 11nights started to get slightly boring. Ice cream was served here from 1-3pm which was a lovely desert after lunch nice and refreshing we never missed that. After 4pm They had Waffles and jacket potato’s on offer for everyone the waffles where delicious for an afternoon snack! In the evening we spent some of our time down at the patisserie Getting ice cream and coffees this was a lovely spot to unwind and relax after a busy day by the pool. I’d like to mention Elmira she served us plenty of nights here and she was the sweetest girl. Always had a smile on her face and was just a joy to be around. We love her!! We also managed to go to 2 of the A’lactate restaurants at our stay one night was chinese the other was italian. chinese was good and so was the italian was super full up after these as they gave us plenty of the menu. We did have a member in our party with a peanut allergy i just wanted to say please do make the restaurants a lactate aware of this before as one of the foods had nuts in which we wasn’t aware of!! Most of our days was spent my the spacious pool. We spent most our days here which was lovely and relaxing. Pool was clean but a lot of tiles started coming lose so just to make aware!! Plenty of sunbeds both in and out the shade, water slides were good and fun!! Sometimes a little loud round pool when music was on would have been nice for abit more of a selection of songs to be played as got boring. Entertainment team did come round sometimes asking to join in with activities but didn’t hassle which was a bonus as we have found som

On first appearance the Hotel looks amazing. Room was good, a/c worked fine, whole Hotel very clean , no complaints at all. Starting with the food, breakfast and evening meals served inside , but lunch and snack bar 12-4 & 4-6 were basically outside. This wouldn't be a problem if the salads, bread and cakes had any covers on them, but no they had flies all over and even sparrows were helping themselves at times. Food quality was not what we have had in turkish 5* hotels before, first 3 days chicken wings and liver, cheap Burgers full of gristle, hot dogs in strange sauce, all cold and uninviting. Couldn't have any salad or bread as didn't want to be ill. Evening meal was chaos! You had to have your wits about you as no one else seemed to! Getting knocked and barged into, kids running riot unsupervised, not a good experience! When a food tray was empty or nearly empty it was never replaced, one night there was lamb stew, well all that was left was potatoes , staff standing around doing nothing, certainly not replacing any food. I think you have to get there when it opens to have any hope of anything at all. There was lots of salads, olives etc but no labels on any of it. All the food we trued was Luke warm at best and had a wierd greasy taste breakfast was eggs soft and hard boiled ( both hard) lots of strange tasting breads, cheeses olives etc. Omelette made for you with about half a pound of grease thrown in. I hardly ate anything all week, lived on hard boiled eggs, meat if there was any,pizza at snack bar if it had just come out of the oven, and chips. Oh and on a night when you got a drink they gave you a bowl of doritoes and nuts, we relied on this every night. One day I tried the baked potato , was nice but barely warm so couldn't eat it. Drinks, beer was good, if you ordered anything else it's not kept in the fridge so they add ice which melts immediately and you are then left with a flat drink like flat watery vodka and coke. Same with gin and tonic. Even the white wine often was room temp the sparkling wine was not wine, it was yellow and tasted like cider, disgusting! The staff apart from managers were all teenagers, so not interested in giving any service at all to guests, meal times were really bad, we just got our own drinks in the end. The pool bar service was basically non existent, might get served, probably won't. One of the youngsters was being friendly one day ,and then rammed his phone in my face wanting me to give a 5* review on TripAdvisor, when I refused he went away and never came near us again or served us. Maybe this explains why there seems to be so many 1 contribution, 5* reviews for this hotel on here?? Anyway just to make the week more stressful there was bouncing music all day that you couldn't escape from! I couldn't read and relax. If we had paid a 2* price then I would say fair enough, but we paid a LOT so that we would have a good quality, relaxing holiday with excellent service,food,drink etc. Cle

hotel services, service, food, gym are very good, daily program and entertainment, animators are also very nice. I used to go jogging on the beach every day I see a shortcoming in the mixed drinks, which were too sweet and the beach was not groomed enough.

I fell in love with this place right from the first sight. The rooms are spacious and it’s clean everywhere. Entertainment team can not be left without mention. Everyone is friendly and ready to cheer you up. Moreover, you won’t stay hungry, because food is tasty everywhere! Sometimes people are worried that they will not find a place on the beach to lie in the sun, but you won’t face this problem there

The sea, the pool, the cuisine , the activities... everything was good. I came with my son and we rested very well while having tons of fun. Special thanks to the loveliest entertainer Sinda for making our holiday two times better. Thank you Sunis!

Third time in Türkiye and bit disappointed comparing to two other places that we have been.. It was meant to be the luxurious hotel 5* plus but I would give it 4*. Facilities in the hotel are very nice lots of space beautiful elegant design and gives good impression but unfortunately the service at the time we where there wasn't great .. We had much better service at Belek and Side hotels that where less luxurious hotels but make us feel more welcome! We arrived at midnight and bed for child wasn't made.. Wi-fi is not very good at the hotel we were loosing signal at the pool.. At the main restaurant the waiting staff looks lost most of the time and completely not interested not much effort from staff.. there was only one that actually stand out from rest and was trying to make people welcome his name is Ender we thank him for his effort! Food was ok but first 4 days boring and not very well presented.. after 4days it started improving little bit. We liked the a la carte restaurant food and service was much better there. Not much entertainment for kids disco short just 20min and everyday same 4 songs.. Hotel would be much better if service improved as this is what makes people coming back!! Show less

The hotel is very impressive in the common areas and our room was fine, although our view (to the car park) certainly wasn't the best but not a problem. The bars on the pier and near the snack bar were always good during the day. The massive split pool and water slides are great for all the family. The pier cabanas were idyllic and perfect for relaxing, swimming or snorkeling. The lunch restaurant near the quiet part of the pool and Pide place were particularly good. The dessert choice was the best I have seen in an all inclusive. The staff, in general, were very friendly and attentive but occasionally some of the younger bar staff at the lobby bars were poor. Cocktails for instance were different depending on who made them. The main buffet restaurant offered a huge variety of hot and cold food but yet somehow got boring. I think the a la carte restaurants could be more accessible and more akin to the non Turkish cuisines they attempt to copy. A lot of the activities listed are difficult to find or are only available for short periods of time. The sports bar wasn't manned when I was there and the Irish bar regularly seemed under staffed. I presume it would be better in peak season. If you want great service you better take Euros or Lira with you for tipping. Tippers get priority. The nearest ATM is in Ozdere which is a taxi ride away. There was a drain problem in a few different parts of the hotel which created a quite disgusting smell. Avoid the house photographer unless you see yourself as an amateur glamour model. The arcade is not varied enough and wasn't open for long enough in the day when I was there. If I were to return to Ozdere I would consider returning but I would likely try another hotel with more varied facilities like tennis courts, mini golf etc. Entertainment at night was mostly dull and music/Entertainment pool side in the dat was mostly not to my liking.

Great resort and hotel accommodation. I believe every room has beautiful view, because of position of the building. Nice friendly hard working people trying to make you feel as comfortable as possible. Absolutely recommend to everyone how loves luxury, great food and friendly people! We have enjoyed our holiday! Thank you Sunis Efes Royal Palace for your hospitality!