Nermo Hotel & Apartments

The staff offers exceptional, friendly service, ensuring guests feel well cared for. The location is praised as superb, convenient, and central.

I have desperately tried to give this business a positive review but simply I cannot. I have therefore decided to be honest. My wife and I stayed for a week's skiing in early March at this hotel. It was not q happy experience. There was a ski bus that cost more than a taxi and required a treacherous walk. There was hardly anyone staying in the hotel but the hotel did not even offer to take us to the lifts when the hotel's vehicles were seen around the lifts regularly. It therefore cost us an additional £40 per day in taxi fares to get to and from the lifts. It was just about possible to walk it but the pavements were sheet ice and my wife was terrified of falling - she has rheumatoid arthritis. The hotel did not care at all and made no effort to assist. They were just about willing to ring for a taxi for us. The food was appalling. Meat stew most nights - and not enough food to fill us up after a hard day's skiing. Bland and tiny portions. Zero points for this! The rooms are basic but adequate and that is the only reason this hotel gets 1 star. Otherwise I would have given it no stars if that were possible. I have no doubt the hotel will blame covid but in my book that is no excuse for them being so incredibly unhelpful and providing us with inadequate meals and service. I could go on but don't want to waste any more of my time on this dreadful business. Avoid.