Museum Residence Oxford

The hotel's self-service breakfast provides diverse options. Its central location allows easy access to shops, museums, and major sights, as well as proximity to public transportation and key attractions like Christ Church.

My partner booked us a room at the Museum Hotel, Oxford for a Saturday night and to say we were both disappointed would be an understatement. The room was a little grotty with dirty carpets and just a general 'uncared for' feeling and the bathroom, while having a nice enough shower could have done with a deep clean. The grouting was dirty and old. There was also no spare toilet roll which for one night isn't too much of an issue, but you might feel inclined to limit your bathroom activity if you were staying there for any longer. The air conditioning in the room didn't work correctly and insisted on pushing out warm air when we were trying to cool the room (it was very warm in the room despite being the middle of October). The advertised snacks "available 24 hours a day" failed to materialise at all. There was a packet of 'crab sticks' in the bottom of the fridge at the back, but as vegetarians, that wasn't an option of us and I think we might have been tempting fate if we were to try them, especially given the lack of supplies in the room mentioned above. When my partner booked the room in March 2024, the room was advertised with a complimentary, continental breakfast. We now understand that the hotel has changed hands since our booking was made and the offering has also changed as a result. The breakfast has now been removed from all listings and is not offered, but we feel that at the price paid, the new owners/managers could have at least made us aware of the change in the booking details and refunded a portion of the fee to reflect the reduction in service we were to receive. It would also have been useful to know that the room we booked was almost directly above a very busy taxi company. This meant there was a queue of people waiting for a taxi directly below our window for pretty much the entire night. There was a card in the room to ask us to be tolerant of the design choice of retaining period features over incorporating sound-proofing. But, again, advanced information would have made for a better, more informed booking choice. We certainly would have appreciated that information after being woken up on an almost hourly basis by Oxford's revellers throughout the night. Finally, the original information my partner received when booking was that the access codes would be provided within 72 hours of arrival. When we had received nothing less than 24 hours before arrival, we phoned the hotel to enquire when we'd receive the codes and were promptly sent a checking in form for ANOTHER GUEST. This revealed their full name and contact information as well as the price they paid for their room. This was extremely worrying in terms of personal data privacy. All in all, I would suggest you look elsewhere for your stay in Oxford. This option is on the cheaper side for a reason and it really wasn't that cheap. It is in a convenient location (taxi company aside) but that doesn't make up for the dreadful customer service (pre-stay) and the gener

To accentuate the positive: this place is centrally located and has air-con. Full-stop. It’s not a hotel: there’s no reception so best suited to people who actively dislike human contact. Our room – no. 10 – is above a betting shop, accessed via a hard-to-locate front door with keypad. Getting up to the room included navigating a narrow metal spiral staircase – thank goodness we only had cabin bags! (There’s no lift or anyone who could help.) The room itself looked OK, but with a window opening on to a roofscape that includes a very noisy commercial extractor fan, a bad night’s ‘sleep’ was practically guaranteed. I have asthma, triggered by house-dust mite, and, you guessed it, we had to beat a speedy retreat at 1:00am to another hotel when my lung condition started to kick in. Over £200 for a night (or in our case, two hours)? The owners (wherever they may be on this or another planet) are having a laugh. I wish I had the breath to laugh too.