I have been coming to Owensboro for business since 2020 and always stay at this TownePlace Suites by Marriott. The staff has always been helpful with any of my needs, such as extra towels, and my basic needs during my 8-night stays every 2 weeks, but on the last 2 trips to Owensboro, the staff has gone above and beyond to help me in a personal situation. My rental car had a flat tire one morning when I was headed to the Hospital for work. After finding out that I had to be with my car when the tire change occurred by the tow company, I went to the front desk and asked for a ride to the hospital. I had sick kids to see and my work schedule is around the needs of my patients, not always flexible to follow the policies of a rental car company. The manager was called out and he offered to take me to the hospital without any hesitation. When there was no time left in the day to worry about a flat tire, day #2 came along and I was in need of a ride again another staff member was so kind to rise to the occasion. Other staff members overheard my dilemma with my flat tire and inability to work out how to get a new car or get the tire changed and even offered to have their husbands or boyfriends come to change it while I was at work! After speaking several more times with the Company representative, it was decided that I would call after my time at the hospital that day and arrange for the tire change. When I had gotten done with my patient care at 3:00 AM, the tow truck company sent someone to change the tire while I was there, per their policy, and I now had a drivable vehicle! The staff at this hotel have always been so kind, but this was definitely going above and beyond the call of duty!!
Excellent
102 Reviews