Guest User
May 12, 2024
I'm puzzled why only one bottle of water is placed in a double room. Moreover, you've provided a Nespresso machine, which is nice, but the water tank is so large that after making a double espresso in the morning, there wasn't enough water left for me to take my medicine. Furthermore, I have never encountered a five-star hotel that only supplies a shower cap. Being a beach hotel, it's understandable that the rooms are a bit sandy, but the absence of basic amenities like double hotel slippers, cotton pads, toothbrush and paste, or a bathrobe is notable. When I asked for slippers at the reception, I was told none were available. Inquiring about a toothbrush and paste, I received the same response. When I asked why, they said their guests usually bring their own. As someone traveling long distances, it's possible to forget these items or leave them behind at another hotel. However, this is not fitting for a five-star hotel. The breakfast was delicious and sufficient, though. Since it's a new hotel, it has many deficiencies. I hope these will be rectified soon. I would prefer to detail these shortfalls further, but instead, I suggest visiting the best hotels to truly understand what five-star service should entail. Also, the receptionist should not be telling me that their guests typically bring their own toothbrushes; my personal situation should not be compared to others. Also, the sink in my friend's room faces the bed 😂 So you can wash your hands right next to where you're lying down 😂 It feels more like staying in a dorm than a five-star hotel 😂 Really, this hotel needs a manager who is very good at running a business. The woman working at the reception was also not polite at all. She couldn't multitask. While on the phone, she couldn't open the garage. Moreover, she gave chocolates to other guests when leaving, but not to us. We don't care about the chocolates, but this was rude. Additionally, it was the last night for the man working in the evening, and he had no information about the hotel. We waited for 45 minutes to get our room card because it was his first day and he didn't know whether the room cards were made of plastic or wood. When we told him, he realized that the cards were wooden. The man was very polite, but it's essential that he receives training about the hotel. Particularly, the woman at the reception is very unqualified; it's crucial to teach proper hotel management and communication skills. And urgently so. Life is short; I hope we meet on better days.