Motel 6 Overland Park, KS

We had booked a room at this Motel 6. We have stayed at some pretty skeezy places to save a buck, but it was gross. The mattresses were covered in period blood stains, had bed bug feces on them & one of the pillows had a bloodstain on it. The room reeked of pesticide. We decided not to stay there & promptly went to get a refund. Mind you, in the "lobby" there were "rules" taped everywhere. One of the rules was, "If you unmake the bed there will be no refund." Which is bull in chains, franchised or no. I have worked hospitality for years. The front desk woman got nasty with my wife & I. She told us that we put the stains on the pillow case, mattresses & there were no bed bugs. & said, "There are no refunds if you unmake the bed." I told her we have the right to check the integrity of the beds & that rule is not enforceable & we will get a refund. She kept arguing. I called Motel 6 corporate in front of her. She screamed like a child telling me to "SHUT THE F UP" in the middle of filing my report with them. They heard her. I told her, "DON'T F'N TELL ME TO SHUT UP". The agent apologized for her & said they were going to write it in the report along with the state of the beds. The desk lady disappears for 10-15 mins. She pops back up as my report is being processed. She tells me, backtracking, "I never said you weren't getting your money back." I repeat to her telling me the "unmade bed policy" & I tapped the sign that states it. & told her how corporate, who I'm still on the phone with said they can't do that. Guests have the right to check the beds. Again, she disappears. The manager finally appears with the refund paper for us to sign, desk lady is nowhere to be found & the manager says we'll get our money back in 5-10 days. The corporate agent on the phone said they'll follow up with us in 5 days. Also, while we were waiting to get a refund, before the incident occured - there was a woman who wanted her room either refunded or comped. Because they had been mean to her during her entire stay & her mattress was covered in period blood & bed bug feces too. She said she didn't encounter any live bed bugs, but still. She said the only reason she didn't leave as soon as she checked in was because she checked in late at night after being on the road for hours.