Top 5-Star Hotels in Ouen Toro

Pro: Large Room, smelt clean, lots of storage, great bathroom amenities. Pool was a lovely area, lots of lounges, and umbrellas and had a child safety fence. Plenty of space in breakfast room. Well maintained gardens. Polite staff. Con Bedhead in room horrible large yellow stain. No arm chair in room only desk chair Lamp shades stained with mould Shower flooded very badly large amount of water to bedroom. Took all towels to mop up No face cloths, No fresh milk, fridge essentially at room temp. No hotel shops, for snacks, incidentals or souvenirs. No bottled water , requested bucket of ice from reception never arrived. No map, tourist info, spa menu, room service menu available. Resort Map bad photo copy. Garden view overlooked a group of cars like a random car park amongst palm trees Adjoining room lock not very secure- not good as a solo traveler. External furniture included a comfortable lounge but stained so covered with a sheet Toilets at pool run down, three locks on door don’t work. Ordered room service didn’t arrive, called receptionist who after 20 minutes didn’t answer went to reception 5 people waiting , a number of people with complaints, and when i followed up room service it arrived 15 minutes later by apologetic, out of breath staff member. Food was good but cold. Breakfast had a good range, but food was cold, room lacked ambience. No ATM. Not enough staff, no follow through on requests. Clearly in some maintenance, staffing, service, and quality really lacking post COVID needs some considerable attention to detail. Lacking the basics of a supposed 5* hotel. I’ll be going back to Fiji , Cook island’s or elsewhere next time.