Best Western Grimsby Oaklands Hall Hotel

Looked lovely on approach. Did not get much of a friendly welcome on arrival, more just instructions. Room was right above where staff smoked. Quite noisy. Blinds were missing slits and there was a generator noise all night. The breakfast was terrible I wouldn't bother paying at all. Bacon solid. Sausage was horrible. Tomatoes mushrooms and hash brown all well over cooked. No meats and cheeses on continental, however was on menu. Pastries were clearly a day old not fresh, in fact no fresh local produce at all. Had to ask for salt and pepper and sauce which were stored behind the bar area. Staff couldn't smile and looked sick and tired.

Was here for a wedding. The venue is absolutely amazing to look at, but the cracks appear on the things that matter. The arrival drinks tasted wierd - on closer inspection they served out of date beer. I bought it to the attention of the bar staff and they argued that it was fine and refused to change it. The staff (teenagers) looked like they didn’t want to be there and had the attitude to match. Most were rude (not just to me, but others in the party). The food was abysmal for a wedding, under cooked, hard potatoes and then overcooked, dry meat. For such a premium looking venue, I expected better.

Have stayed here twice now.l when over in Grimsby with work. The staff are great, and the bar/restaurant is a nice place of eat and drink. The food is good and reasonably priced. Plenty of options to choose from. Rooms are clean, if a little dated. Will stay again.

This was an unexpected treat, we loved the environment, the beautiful garden, sitting having a drink in the large patio, the staff who were all so friendly and lovely, great food in the restaurant and we had an amazing room with a balcony. I wasn’t sure about being close to Grimsby for a holiday, there is some lovely coast near Cleethorpes and the Wolds are delightful.

We were attending a wedding and chose to stay at Oaklands Hall Hotel as it was only down the road. The wedding ceremony started before the check-in time so we rang the day before to see what the chances were of checking in early given our situation. We spoke to Amy and she managed to accommodate our request which was much appreciated. Amy was also the member of staff who checked us in on arrival, she was kind enough to write down a couple of local taxi numbers to make sure we got back safely after the celebrations had ended 🙌🏼 Our room had everything we needed and was clean and tidy on arrival. Barry greeted us at breakfast, he showed us to our table, explained what was available and took our order. There was plenty to choose from both hot and cold, we both had a cooked English breakfast….and I even got to have some black pudding 😋 All of the staff were great, but a massive thanks to Barry and Amy who we interacted with the most for making our short stay so enjoyable. Take care all 🙌🏼

A Sunday breakfast finishing at 9:30!!! What hotel in the world of this status finishes breakfast at 9:30 in the morning, especially at a weekend, more so on a Sunday!! It’s ridiculous and if anything just tight ££ by the management. On the plus side, room clean drinks price not ridiculous.

I've been to The Oaklands many times but this time I left feeling very disappointed by the service and the food. We were there for a large family celebration for my mother's 80th birthday and rented one of the private rooms. If we had not brought our own table decorations the room would have been very bare. We had to clean the high chairs we needed to use - they were very grubby and had food still on them. The room was in a lovely position, with a great view of the gardens and access to the patio which was nice, but we were let down by the food. Many of the meals were cold, over cooked and did not taste particularly nice. Desserts were no better. It will be a long time before we visit again.

We recently stayed for 2 nights at Oaklands Hall and overall, it was a very pleasant experience. We had dinner both nights and the food/service were very good. Helpful, friendly staff and a lovely outlook from the restaurant. The room, however, was very dated and would really benefit from a makeover. It was clean enough although the carpet could’ve done with a good vacuuming!

On arrival I advised the receptionist that I had an executive suite, however due to the absence of a lift I wouldn't be able to use it as I'd twisted my knee a few days previous. There was no empathy and I was advised there was a standard room on the lower floor, no discount. I was late arriving due to traveling back from a funeral in Iceland, shattered, and had to rush to get ready for the wedding I was attending. The room was very bog standard and would benefit from a refurbishment. I wanted a coffee to wake myself up from the travelling I'd just done, however the kettle had water and black bits in! In the bathroom I was presented with an outdated bathroom and what can only be described as a weeks worth of hair in the bath plug hole, had I not been in a rush I would have demanded a room change, I put the provided bathmat over the hole and proceeded to get ready. I put the shower on full heat and waited for what seemed and eternity for some temperature and settled for lukewarm, as mentioned i was in a hurry. I'd just finished lathering my hair when the heat became scalding hot!! I proceeded to get ready drying my hair with an ancient hairdryer, styled my hair eventually when it was dry, on washing my hands in the sink you have to turn the tap quite a few times to get any running water. Hot tap was immediately scalding with no warning of this. Cold tap was the same in that you have to turn a few times to get water. Had it not been our good friends wedding and for my exhaustion we would have cancelled the booking. We had out ceremony with the Oaklands in 2012 and have to say it's become very dated since and really not worth 135 or even 95 our friends in the next room paid. The plug issue and lack or empathy were readdressed on checkout with the receptionist say her colleague was good at solving a problem, not great at customer services!