Sheraton Hotels in Ottawa

As expected of Fairmont, the service is really standardized to a high standard, very good, and very efficient, which is very outstanding in Canada. The location of the hotel, the room experience, and the historical style of the hotel cannot be simply described in words. This hotel is a place I have been to and want to go again, it is really great👍

Hi Carson & Mark, and staff: it's J and E, thanks for making our stay 5 stars! This hotel is perfectly located for a stay in Ottawa, being a short 800 metre stroll to the Parliament Buildings, War Memorial, National Arts Centre, Rideau Mall, and very close to the National Garllery of Art and Byward Market . We stayed in Room 2223 which afforded a breath taking view of the entire Ottawa Skyline - treat yourself to this Executive King Corner Room. Breakfast at Spin in the Hotel was very good, and priced fair. In/Out Parking on site is also fair and convenient. The hotel was built in 1972 but is well maintained and kept super clean. BIG shout out to MARK at the Front Desk who is absolutely so Personable and went above and beyond the call of duty for us. And of course...CARSON, what can I say, he is the Manager that all Managers should strive to be, very very accomodating! Thanks Ottawa Marriott...we'll be back soon!!!

Everything was great at this hotel.. amazing staff that is friendly and makes customers feel welcome.

Our family of 4 needed a hotel near the airport between connecting flights so our expectation was not high. We always had good experience with other Hampton Inns so this was just an easy choice, assuming a known quality hotel and also close to the airport. The Good about this hotel - 1. close to airport 2. free shuttle (details to follow) 3. has a couple restaurants just across from the parking lot if you don't want to venture out too far 4. check-in was quick The Bad - 1. Free shuttle only starts at 6am so if you need to catch an early flight you'll need to find a taxi. In our case, we had to pre-book a taxi the night before because we needed to get to the airport at 4:30am. 2. The hotel shuttle was just a plain white van with no signs indicating it's for Hampton Inn. Driver was not in any kind of uniform and when I knocked on his window trying to inquire, he came out and yelled 'What's going on'. Well not exactly what I expect a hotel shuttle driver to identify himself that way. When I asked if he's from Hampton Inn the answer was yes. But in retrospect any random guy can give me the same answer and we just kinda need to trust that driver that he's a legitimate Hampton Inn shuttle driver. The whole short trip to the hotel we were wondering if we would end up getting mugged. Just not a good feeling and I think the hotel can handle this a lot better, how hard is it to give this driver an uniform with a hampton inn logo, or print a hampton inn logo on a piece of paper and put it on the dashboard. At least something to make your shuttle and driver look a little bit more legitimate and make your guests feel a little bit safer. 3. As mentioned earlier we pre-booked a taxi to pick us up at 4:15am, turns out the front desk forgot to book it for us. When we got down to the lobby and looked for the taxi, that's when the front desk guy realized he forgot about it. So we waited for another 10-12 mins for the taxi to come. (taxi fare from hotel to airport was less than $20) 4. Not all electric outlets are working, in our room the one attached to the side table lamp didn't seem to work. Had to search high and low to have enough outlets to charge 4 phones and 4 apple watches. The Very Bad - The mattress was the absolute worse, I have never stayed at a Hampton Inn that have mattresses that dip down about 2 inches and with no support whatsoever. I'm not a big person, but my husband is so the whole night I was sinking and rolling to my husband's side. All I needed was a few hours of sleep between flights and I could not get that because of the mattress. Tossing and turning the whole night and could not find a good position. My back was hurting the next day like I was sleeping on an absolute garbage mattress the night before. We did not use the free breakfast, coffee wasn't ready during our stay, no other amenities were used. The poor rating is given based on the fact that everything we needed for a short stay in this hotel fell far sho

Our room in this hotel was fine - comfortable king-size bed, adequate size, and clean. The staff at the front desk seemed a bit overwhelmed, suggesting that they might have been understaffed. However, they were polite and helpful when it was our turn. My issue with this hotel is more based on the exterior - TONS of construction in the neighborhood, leading to road closures everywhere. Fortunately, we were there on a Saturday, so it was quiet - but I can't imagine what it sounds like during a weekday! We also had to park in a surface lot on the next street over (paying $30C for the privilege), as the height limit for their underground parking garage is only 5'7” (!). The lot was basically a construction site headquarters, and unmarked by the hotel. We parked there and crossed our fingers, hoping we were in the right place, and that our car would be there the next morning (it was). Breakfast was mediocre at best - it was equivalent to the standard fare served by Hampton Inns everywhere. At least it's free there - we spent $50C at this hotel! These issues marred our experience, and I would have preferred to stay in an area where there wasn't much construction.

This hotel is pretty old and it shows, but the room was quite pleasant and spacious and the bed was comfortable. Loved that there was a room air filter machine plus an internal AC unit, though it didn't work terribly well. There was also a white noise machine which was lovely. The bathroom is super-small and the only disappointment during our stay. The staff was very solicitous and professional. Did not enjoy having to pay for parking over and above the cost of the room (that was a surprise), but I guess downtown hotels can command these fees. All in all a very pleasant stay, and I would book again if I could get a deal through Trip.com (rack rate is very pricy).

We just stayed for 1 night, the room was clean and comfortable. 25$ for overnight parking was a bit much I felt. The location is not the best for a Saturday/Sunday since it is an office area and almost everything around in walking distance is closed, just Tim Hortons and Startbucks is open.

From the geographical location, it is similar to several other hotels around. It is very close to Capitol Hill. It is no problem for the 4-year-old children to go by themselves. We originally planned to watch the light show, but the baby was not so late. If you don't watch the light show, it is best to live near the market, convenient to eat and drink. Spit the so-called garden view room, through a window of ordinary size, you can see two walls on the left and right (somewhat like a patio), and a narrow street in the distance. I feel that the garden view room is useless. Finally, spit and stop, the hotel does not have self parking, can only give the keys to their people, let them stop. The keys are always in their hands, they want to use the car or take things from the car through them (you can call or go to the lobby to find them, about 10-15 minutes to get the car, depending on how busy they are). Of course, this kind of ”high-end service” is to pay the money (30 knives)... After the spit is finished, the parking service varies from person to person, I don't like it. I wish you a happy trip!

We had stayed at this hotel once before in July 2019. I was a lovely room, with charm. It had great bedding, soft robes, good water pressure and was CLEAN and modern, though the front desk was understaffed when we checked in and departed, which was annoying but for the value of the room, it was bearable. I do not know what happened to this place in 3 years but the room was tired and charmless and the service was appalling. We had a confirmed reservation and we had to line up for 30 minutes while people in front of us checked in at 6 pm with only ONE staff to do all the work. He was asking for information to be written on a form - THESE THINGS were done before we arrived! Why make us do it again? The room was drab and the carpet dirty; the water pressure and temperature in the shower were all over the place. There were no robes until my partner asked for them. The parking costing extra for what amounted to a $300 room was offensive. This was an overpriced 2 star hotel and VERY POOR value for the money. We will not be giving The Arc a third chance; we are never staying here again.