Best Hotels near Bank Street Plaza, Ottawa

Our family of 4 needed a hotel near the airport between connecting flights so our expectation was not high. We always had good experience with other Hampton Inns so this was just an easy choice, assuming a known quality hotel and also close to the airport. The Good about this hotel - 1. close to airport 2. free shuttle (details to follow) 3. has a couple restaurants just across from the parking lot if you don't want to venture out too far 4. check-in was quick The Bad - 1. Free shuttle only starts at 6am so if you need to catch an early flight you'll need to find a taxi. In our case, we had to pre-book a taxi the night before because we needed to get to the airport at 4:30am. 2. The hotel shuttle was just a plain white van with no signs indicating it's for Hampton Inn. Driver was not in any kind of uniform and when I knocked on his window trying to inquire, he came out and yelled 'What's going on'. Well not exactly what I expect a hotel shuttle driver to identify himself that way. When I asked if he's from Hampton Inn the answer was yes. But in retrospect any random guy can give me the same answer and we just kinda need to trust that driver that he's a legitimate Hampton Inn shuttle driver. The whole short trip to the hotel we were wondering if we would end up getting mugged. Just not a good feeling and I think the hotel can handle this a lot better, how hard is it to give this driver an uniform with a hampton inn logo, or print a hampton inn logo on a piece of paper and put it on the dashboard. At least something to make your shuttle and driver look a little bit more legitimate and make your guests feel a little bit safer. 3. As mentioned earlier we pre-booked a taxi to pick us up at 4:15am, turns out the front desk forgot to book it for us. When we got down to the lobby and looked for the taxi, that's when the front desk guy realized he forgot about it. So we waited for another 10-12 mins for the taxi to come. (taxi fare from hotel to airport was less than $20) 4. Not all electric outlets are working, in our room the one attached to the side table lamp didn't seem to work. Had to search high and low to have enough outlets to charge 4 phones and 4 apple watches. The Very Bad - The mattress was the absolute worse, I have never stayed at a Hampton Inn that have mattresses that dip down about 2 inches and with no support whatsoever. I'm not a big person, but my husband is so the whole night I was sinking and rolling to my husband's side. All I needed was a few hours of sleep between flights and I could not get that because of the mattress. Tossing and turning the whole night and could not find a good position. My back was hurting the next day like I was sleeping on an absolute garbage mattress the night before. We did not use the free breakfast, coffee wasn't ready during our stay, no other amenities were used. The poor rating is given based on the fact that everything we needed for a short stay in this hotel fell far sho

Our flight landed in Ottawa well after the rental car companies at the airport shut down for the day. We decided to stay at a hotel close to the airport so we can go get our car the next morning. This hotel is really nice, spacious and clean! The front desk reps were all very upbeat and friendly. Our room was huge! We had 2 queen beds and there was a sitting area with a second tv and a full size sofa. The decor is a very clean, modern feel. The bathroom had a big glass shower with a bathtub/shower beside it. Tons of counter space in the sink area for all our toiletry bags and very well lit. Breakfast was a help yourself deal with hot and cold options. I wish I had booked this hotel for our entire stay instead of just one night, but being beside the airport was just too far away from all the touristy things in our capital city. I would definitely recommend this hotel!

I stayed in the cheapest single cell, where the bed just barely fits between the walls.. The mattress was very comfortable. The best place to store your luggage is under the bed. If you have a lot of luggage, shoving it far back under the bed can make it hard to retrieve. You could tie a rope to the bag so you can pull it out. When people are around, there's lots of noise in the cells. My trick for fealing with this is to use a phone with small, comfortable earbuds and an app that makes loud soothing noise -- like a rainstorm. (Many newer phones don't have a socket for earbuds. I bring along an old phone for this; it doesn't need cell service, though you'll need Wi-Fi to download/update a sleep app. I haven't tried iPhones; I use Android, which can be much cheaper.) I'dbbe cautious about wireless earbuds here... if they come out of your ears while you sleep, they could fall off the sides of the bed. (Getting under the bed near the head is not easy!) Wired earbuds are cheap to buy, especially on a site like Amazon with lots of choice (and reviews to help you choose). Maybe it was the size of this large hostel, and the empty halls, that made it feel less welcoming. I like hostels full of life, so I'm not sure I'll be back.

Stayed at this hotel recently during March break. Check-in was very quick, as I did the online check-in beforehand. I got the room I wanted, away from the elevators. The hotel lobby and common areas were very clean, as was our room. The room was quite spacious, we opted for 2 Queen Standard. The complimentary breakfast had lots of warm and cold options. The ladies running the show were super nice and very helpful. As soon as an item ran out, they replaced it immediately. The desk Manager was also nice. My only complaint was the noise inside the room. We would get an intermittent noise that sounded like fireworks being launched. It was a bit disruptive. Also, I think the heating system was quite noisy too (or it was another non-traceable noise). The indoor pool is very tiny and there is no hot tub (which would have been nice). Overall, nicely appointed hotel and well-situated

We had an extended stay here recently, our first vacation in over two years, and it was wonderful! The front desk personnel were unfailingly polite, friendly, and quick to answer any requests. The hot cooked breakfast was a treat every morning, with plenty of choices, and always lots of tables to sit at. The hot items were different each day and the food was replenished quickly, even when there was a large team of athletes staying there. We opted to have housekeeping come in every three days, and that worked well. The room was quiet-we could not hear our neighbours. We travel a lot, and this kind of soundproofing is not the norm. The hotel is 7 minutes from the airport, and we could see the planes from the windows, but not hear them. Couldn't hear the traffic either-our windows faced out to a major road. The location made the hotel a good base for day trips, and even going downtown only took 15-20 minutes, at most. The bed was comfy, and we appreciated the black out blinds, and the TV's in both rooms! Our only complaint (and this is being picky!) was that there was no TV guide. We loved the big fridge, because we ate all our meals in, and there were plenty of dishes, and even a dishwasher. Also liked the fact that there are guest laundry facilities. We used the shuttle (free) on our return to the airport, and even though the driver had pickups at another hotel, he was prompt and speedy. We would definitely recommend this hotel, and will be looking for this brand in other places we travel to. It wasn't the cheapest, but it was worth the cost.

I found this hotel by fluke. They gave me an AMAZING rate. I'm a fairly picky person, I was concerned prior to arrival that this property may not be up to my standards. When I arrived, I was greeted with a friendly smile at the desk. Upon entering the room I was impressed. So clean. Didn't smell like stale old cigarette like MANY non smoking hotels still do (i travel, a lot.). There was no old musty smells. Nothing. It was wonderful. Beds were comfy. My only real complaints and they're not even that really, was that the heat/ac unit doesn't know when to shut off on its own, and the bathroom fan was extremely annoying. Other than that I loved my stay so much I have booked the motel twice more for future visits to the capital. It's in a very accessible area, anything you need is a very close proximity. The muffins in the lobby in the morning are moist and fluffy. It's homey and quaint. Felt almost like I was cottaging, but inside the city. I can't say enough amazing things about this place. I cannot wait for my next visit! See you soon, and thank you for the incredible hospitality.

Breakfast is simple but can be full room is relatively large parking is free, air conditioning noise can be accepted very warm, 1000 meters from the hotel, there is a large barrel, Huahua supermarket, supermarket, supermarket, Chinese food, I eat the big drum rice noodles, the taste is generally very expensive, others are pretty good. There is a Canadian Aviation Museum nearby with children who can take the tickets to the children 10 yuan adults 15 yuan parking 3 yuan per hour

My boyfriend and I booked a room at 2 am for the same night. When we arrived at the home at 2:15 an we realised that check in was only between 8 to 5. Our mistake. The owner accomodated us with a no charge as we showed up at 8 to cancel. Once everything was settled he even offered us coffee and breakfast. Everything ended really well. We appretiated his understanding and kindness to fix the issue.

The hotel is simply bad on all counts - cleanliness, sleep quality, unexplainable bill charges. But the main thing for me was that the cleaning staff came into our room when there was a “Privacy Please” sign on our door while we were out. I have been traveling for work since 2005, weekly, and the DND sign was always something that ensures your privacy in any hotel, any country I have been to. The funniest thing is that the hotel declared they would not be cleaning the room for the duration of my stay in the pre-arrival email, which made me happy, and then they still came in to clean it, despite the sign. I called the front desk immediately when I saw it, created a big issue, and they told me that the clean-up was requested and SHEDULED by me. I explained it was impossible and how upset I was, and guess what - NOTHING happened to make things better for us, absolutely nothing. The manager did not call to apologize, there was absolutely no reaction to this, pretty big in my opinion, issue. So yes, hotel folks, if you are reading this – I did bring it to the attention of the staff. Compared to that, the rest was not as outrageous, but still quite bad and generally important to the quality of the stay: - Cleanliness: When we arrived, the toilet seat was dirty, there was pubic hair in the shower and the shower gel dispenser was empty. I did not want anyone in my room, so I sanitized all impacted surfaces, decided to use the little soaps for the showers instead of the gel and moved on. Ironically, when they broke in to clean my room, they still did not fill up the shower gel! That made me laugh when I stopped crying. - Beds: As another review here mentioned, beds are terrible. It is like sleeping on a water bed, you can feel every little movement, and between that and the old pillows, you are lucky if you get any sleep at all. - Room charges: Unlike any other hotel, this one did not send the email with the bill on the morning of the departure. Naturally, after what I have been through there, I decided to check the bill before I leave instead of just leaving like we do. I had booked using points, so my bill was supposed to only have parking charges + tax. However, when I got the print out, there was an additional $38 CAD per night charge just called “Room”, which the front desk could not explain. The further the conversation went, the more defensive the front desk representative got, until eventually they angrily removed the charges. Not even an apology or any sign of regret that there was a mistake, but a whole lot of attitude and pushback on the paying customer who happens to also be a platinum elite at this chain. Still remains to be seen what ends up being on the credit card – I am seeing some strange charges in the ‘pending’ status. As I was coming down to get the bill, check it and leave, I was squirming as I was expecting to be asked ‘how was your stay’ as usual, and I would not have known what to say. “I told you how it was la