Hotels in Otsu

"ThIs was a really bad experience staying in this hotel. We check-in around 9pm at night and discovered that the hotel has arranged a damaged room (refer pics) for us  at the moment before bed time . One door of the wooden cabinet was lost but leaving the door hinges on the side of the cabinet. We decided not to request to change the room, despite we felt this is not being respected as a hotel guest. We complained the issues to the front desk and the customer service officer explained that it is not a broken/ damage cabinet door but this was their intention to remove the door. This seems an excuse since if this was the intention to remove the door why only one door was remove rather than both. The door hinges was still attached which means the door could be reinstalled one day."

"The environment is fantastic. There's direct elevator access from the lobby's second-floor terrace down to the lake, though you'll still encounter some steps. The lakeside is absolutely stunning; it felt straight out of an anime!"

"Location is not great but luckily the host offer free connecting transportation; staff service is great and kind to offer us a tour of the hotel"

"Clerks are all very nice, and they have shuttle buses to the JR station. However, foreign tourists with tattoos should note that they cannot use public bathroom, but they will still be charged the service fee of it."

"The hospitality at the hotel was exceptional! From the moment we arrived, the staff greeted us with warm smiles and a genuine willingness to assist. The attention to detail in service, from the personalized welcome to the thoughtful amenities in our room, made our stay truly memorable. It’s clear that the team is dedicated to creating a welcoming atmosphere, ensuring that every guest feels valued and comfortable. I would highly recommend this hotel for anyone seeking a delightful and accommodating experience!"

"This is a ryokan near Lake Biwa. They were always kind to me! The open-air hot spring was also really nice. There was a shuttle bus so it was convenient to go to the station. It was the best experience 😀"

"It was a great stay at this ryokan! The hotel is able to arrange a car to fetch you from the JR station. You can call them using a dedicated phone at the station which is used to contact the different ryokans. The car arrived in 10mins or so. The ride to the ryokan was also less than 10mins. The hotel also fetched us to the station on the last day of our stay. The ryokan itself is homely and cozy. We were greeted by an english speaking staff who introduced us to the amenities of the ryokan. There was also a nice welcome tea and matcha chocolate. Our bags were brought to our room as well during this time. The room is spacious and cozy. The hotel prepared 2 welcome biscuits in the room which was a nice personal touch. The room has a nice living room and a great view of Lake Biwa. Recommend to catch the sunrise over the lake! There are 2 normal beds as well as futon beds (need to set up yourself). Both are comfortable. The hotel also prepared pretty yukata for both female and male guests which you can wear during the stay. There are 4 different designs for ladies, and one design for the guys. You can request for different size if the one in the room doesn’t fit you. There is also a full length mirror and a mini dressing area at the side of the living room. It was fun dressing up in the yukata! The toilet, basin, shower and hot tub areas are all separate. The toilet is a little small, but the basin and mirror area is very spacious. The shower area is quite small as well and the shower head is rather low so you need to hold the shower head if you wish to wash up while standing. There is a small stool given for you to sit down though. The hot tub area is semi-outdoor and you can see Lake Biwa. But it is quite small (only good for one person). It was too cold so we didn’t use the hot tub. Instead, we booked the private onsen for 50mins. The private onsen has a private toilet and dressing area which is equipped with hairdryer, body lotion etc. There is a water dispenser as well if you need to hydrate yourself. The onsen area has a washing area, and the hot tub area is spacious for 2 person. There are privacy screens around the onsen area but there is a small gap to let in cold air for ventilation. Wish there is a good view from the private onsen but it was still enjoyable! Dinner and breakfast was Kaiseki style, and the meals were one of the highlights for my husband and I. We really enjoyed the courses which are clean tasting yet wholesome, fresh and flavourful. It was such a sumptuous treat! The ryokan also has a souvenir shop if you wish to buy anything back. Overall, my husband and I really enjoyed the stay here and we agreed this was one of the main highlights of our 12 days trip in Japan. Highly recommend!"

"I really like this house~ The design and decoration of the house is very Japanese and fashionable. There are many things. It may look messy, but those who choose to live here should not care too much about it. After all, it’s here. For these messy hand-made decorations~! In the room and in the small cafe below, most of them are made by One Piece. The workmanship is exquisite and the styles are many. When the decoration is suitable. On the first night of staying, I didn’t go out to play. It took a long time to take pictures in the house to see the figures. Ahaha~ quite satisfied~!"

"The room is super big, the design is very good, the service is also very good, it is a worthwhile trip!"

"The single room is relatively large. What I like most is the window. The sun shines in every morning and it feels very warm. The bathroom is a bit small, and the space saved is used in the room, so the room does not feel depressing. The location is a few hundred meters away from Otsu JR Station, and it takes 5 minutes to walk there. The hotel logo on the roof is very eye-catching and easy to find. The hotel has a free buffet breakfast, which is quite rich. After staying for three days, there are still some different things. The local specialty Omi beef is also provided, which is delicious. This small town has a small population and is very quiet. The attractions are not inferior to Kyoto. It is worth visiting. It's a pity that the cherry blossoms are not in bloom, otherwise it would be more beautiful. The hotel also provides facial masks, which are also very good."