Hotels in Otaru

"You can spot the hotel's distinctive building right after exiting Otaru Station; it's conveniently located directly across the street. The hotel lobby offers self-service check-in, and luggage storage is available. The rooms are spacious, almost like a suite, easily accommodating two suitcases. The large public bath also features a sauna, and complimentary cold drinks are provided. In the evenings, complimentary late-night ramen is available, and the breakfast buffet offers a rich selection. Right across the street, there's a Don Quijote store, and a highway bus stop is also conveniently located. Attractions like Otaru Canal and Sakaimachi Street are all within easy reach. Its location is incredibly convenient for departures by bus or other transport!"

"Planned a 2-night stay in a 3-pax twin room with 1 sofa bed. At first, everything looked fine until I noticed the metal-frame bed had exposed cable wiring right under the head area. When I raised this issue to the reception, the staff mentioned that all rooms of this type are built the same way and assured me it was safe. However, it felt quite unsettling to sleep with electrical cables running directly under the head area. The hotel manager personally accompanied me to inspect other rooms, and to my surprise, the same issue existed with cables and electrical sockets hanging loosely under the headboard area instead of being properly covered or secured. It’s really questionable for a hotel to have such an arrangement in the sleeping area, especially where guests rest their heads. As I was uncomfortable staying under such conditions, I contacted Trip.com. The agents were very understanding and promptly reached out to the hotel to arrange a cancellation and refund for my second night’s stay. I truly appreciate Trip.com’s quick and professional handling of the situation."

"Very good location, just a 5 mins walk to the canal. Possible to walk to jr station but could be a challenge with the hill and big luggage bag. Room is small and difficult to move after putting the bags on the floor. The hotel is very popular so expect crowds in the public bath and breakfast. Limited supply of amenities such as skincare/drinks not provided Good selection for breakfast though"

"We booked the hotel since my husband was enjoying it when a child. Unfortunately , you can see that the hotel has aged within the passed years - there were some stains on the carpet that are probably impossible to wash off, in some places there were air bubbles on the wallpaper. However, I would like to point out the flawless service of the staff - the amenities were always in place, the cleaning was greatly done every day and they even presented us with the honeymoon cake as we wrote this info for our stay. In addition, we found the mountain view stunning and enjoyed the location next to the major shopping centre and 30 mins walk from the city centre. All in all, a great experience and we would like to come back here again!"

"The room is completely Japanese style! The location is also good. It is close to Otaru Canal and JR Station. The hotel staff are Japanese grandpa and grandma. The attitude and service are very good. The room is large and clean! The most surprising thing is the breakfast. The Japanese breakfast is different every day. The taste varies from person to person. In general, it is highly recommended! p"

"As this is a new hotel, the staff's movements were a little slow at times, but the customer service attitude was fine. Facilities: The large public bath was comfortable. Makeup remover and face wash were provided, so it was convenient that I only needed to bring a towel and a change of clothes. There was also a powerful hair dryer, which was nice. If I were to be greedy, I would have preferred to have hair oil and body lotion on hand rather than skin care products on hand. It would have been nice to have a basket to temporarily store laundry in when the laundromat is finished. Room facilities: We stayed in a twin room with an extra bed for three people. Perhaps because of the extra bed, there was only one chair at the desk, so the other two had to sit on the extra bed, which was a bit inconvenient. Also, the bathroom and toilet were separate, which was comfortable, but there was no hand washing area in the bathroom, so I had to open the toilet door with unwashed hands, open the bathroom door again, and wash my hands, which was inconvenient and made me wonder if it was hygienic. It was disappointing that the AI ​​speaker didn't work properly. It was nice that I could watch YouTube on TV, but it would have been nice if the screen could be angled a little more toward the bed. There were plenty of outlets, which was convenient. The ability to mirror my iPhone was convenient. Overall, I had a comfortable stay."

"My first visit to Otaru was truly unforgettable, all thanks to my experience at this wonderful hotel! Located just a pleasant 20-minute drive from Otaru Station, the hotel is nestled in a tranquil, private area that feels like stepping into a captivating wonderland. I was delighted to discover a bus stop right across from the hotel, making it effortlessly convenient to explore the surroundings. From the moment we arrived, the staff welcomed us warmly by name, and they were incredibly helpful with our luggage. Taking off our shoes upon entering the hotel created a feeling of comfort and cleanliness that made us feel right at home. After a smooth check-in process, during which they confirmed our breakfast time, the staff graciously guided us through the hotel, sharing helpful information about opening hours for various amenities. Our room was beautifully adorned in traditional Japanese style, complete with an open-air bath. Enjoying this serene experience during the winter was simply magical! We also savored a delectable Kaiseki dinner in our room, which was not only a feast for our taste buds but also left us delightfully satisfied. The onsens were a real highlight, featuring an adjacent sauna. With daily alternating access for women and men every other day, we were able to enjoy both during our stay. Families will find this hotel exceptionally accommodating, thanks to its variety of playrooms and relaxation spaces catering to guests of all ages. Plus, the complimentary refreshments and bar in the lobby until 10 PM added a lovely touch to our experience. Breakfast was a true delight, with a peaceful view of the snow outside the restaurant, enhancing the serene atmosphere. On our departure day, the hotel thoughtfully arranged a shuttle bus to take us to the JR station, making our exit seamless and convenient. Looking back, our only regret is that we stayed just one night—I can't wait to return and immerse myself in a different season's beauty. This hotel is now firmly on my list for future visits, and I’m already looking forward to the next adventure!"

"Overall I had a nice stay here. They upgraded me to a room with canal view for free. The room was really comfortable. Only downside was it’s located quite far from the station. It took 15 minutes to walk to the station, which was quite a hassle with the snow. The restaurant was quite nice but expensive."

"Hotel located next to canal and along main shopping street. All main attractions within 20 minutes walk. Staff provided good support & services. Paid parking available on site. The room was clean and facilities & resources were sufficient & well provided. The best thing is that the toilet, bathroom and thr wash basin for waahing hands/fave were all seperated and tgus can ne use at the sane time by 2 persons. Will return & stay again if intending to visit Otaru again."

"It is very close to the ski resort and very convenient to walk there. The bus to the city is right outside the door and runs every hour. We booked a Japanese-style room just to experience it. The bed was already made for us after we checked in, which was very comfortable. There is a small drawback that sometimes the taxi is busy and you may need to wait, but the hotel staff also helped to send us to the Jr Station because they couldn't call a taxi that day. Thank you very much Linglin"