Gretchen
March 25, 2024
My 17yo and I were in town to attend a campus tour at Oswego. We checked in our room and quickly learned that all of the rooms surrounding our room were there together - they were loud, partying, pounding on each other’s doors, yelling in the hallway, and their young children used the hallway in front of our room as a play-space. This was all happening after 10:30pm. I called the front desk - they were accommodating and moved us down the hall. Unfortunately, we ran into the same issue with the new room, as well. Only this time, the neighboring adults AND their young children were noisy and using the hallway as a play space. The adults would pitch rubber bouncy balls down the long hall and the kids would run & scream after the ball, bouncing off the walls and neighboring hotel room doors.
Then - the toilet failed in the second room so we called the front desk. I was given a plunger to fix on own but the issue was not a toilet clog - the toilet simply did not work. They moved us again. In that interaction, I learned from the hotel staff that they put families with young children on the 4th & 5th floors - if you value any kind of sleep, ask the hotel to put you on floors 2 & 3. And why didn’t they just put us on a lower floor from the start?
The front staff really did try to accommodate, they offered a discount due to all of the issues and the head / mgr front desk person was very nice - but this hotel is an absolute nightmare.