I desired early check-in, but there were not rooms available...which I totally understand. I was told I would get a phone call as soon as the room was ready. Then others in our group (basketball parents) arrived (hours later)and were able to check in right away. I went back to the front desk and was told that rooms were not ready. I did not want to make a big fuss. I just didn't understand. Supposedly, my room type was not ready. Another hour later I checked...no room ready. Never did I receive a call, but finally six hours (plus) after my arrival, I was able to get a room. And then this room still was not the correct type!! Like....what the heck??