Guest User
November 2, 2023
Absolutely avoid. A reservation with paid cancellation. And after speaking with one of the employees and confirming that the refund was going to be made because they were aware of the weather situation, the hotel refused to reimburse us despite a storm in the whole country and the cancellation of all the trains, because we warned 12 hours in advance, when the SNCB announcement was made. Zero on the human side, the person who answered the phone in the evening and who absolutely didn't want to know anything, zero. You are nothing but thieves.
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